A
How is the line in the coffee shop?
The line is long
What are you doing in the coffee shop?
Waiting in line
What is the person in front of you doing?
He is complaining about the wait
How does the person in front of you behave?
He's loud and rude
What does the person in front of you make comment about?
He makes comments about service and employees
What did he do when he gets to the counter?
He yells at the person who takes his order
What do you assume when you meet that kind of person?
He is not a nice person and you don't want to meet him again
What is the first mistake people often make in getting first impression?
Small sample of behavior tells about someone's complete trait
What is the second mistake people often make in getting first impression?
To think that someone who smiles a lot is a friendly person
What do we think if we see someone else acting in a negative way?
He/she is a negative person or he/she has a bad behavior
What do we think if we act in a negative way?
We act in a negative way because of the situation
What are the reasons if I am rude to the person taking my order?
The service is too slow, my mother is very sick, my boss yelled.