PC SOP
What is the SOP for an Insured Billed PC?
What is...
5 days before call and email then set follow up for 3 days after call and email
Out of the following Tabs on the carrier site where would we locate the mortgagee information?
A) Policy info
B) Additional Interest
C) Location
D) Coverage
E) Optional Coverage
F) History
What is...
B) Additional Interest
If a client calls in and would like to reinstate their policy what document will we need to collect from the insured BEFORE making the payment?
What is....
A Statement Of No Loss
Who is the first person we reach out to on a New Home Closing PC?
What is...
Call Agent to see if they know if client closed
What is one Carrier that we have to follow up 10 days BEFORE the cancellation date/Renewal date?
What is...
TWIA, All Risk, or Orchid
What is the SOP for Mortgagee billed PC's?
5 days before- Reach out to mortgagee to confirm they have the policy information and they will be issuing payment
Once confirmed payment is on its way set follow up date accordingly...
Overnight 1 week from date check was sent
Reg mail- 10 business days from the date check was sent
What is...
The insured
If the client does not answer when we call regarding payment what should we do next to ensure the client gets the notice?
What is....
Use the email template to send the client an email to ALL emails listed
Who pays the first year of insurance at closing?
What is...
The title company
What carrier do we NOT BIND until payment is being made or confirmed payment is in transit to the carrier?
What is...
Orchid
What is the SOP for Lapse PC's?
What is..
Call all numbers on file.. no answer send client email. Place case on hold for one week just call to see if we can get client on the phone to reinstate if eligible.
When should we request an overnight payment from the mortgage company?
What is...
When the cancellation date is less than 10 days away.
If a policy is on RCC or EFT and is not Mercury, Foremost/IA producers, or Kemper do we reach out to the insured?
For 50 additional bonus points: If the policy says Direct billed do we reach out to the client?
What is...
No we do not
BONUS:
Yes we reach out and follow SOP
Where do we check to see if payment has been received for a new home closing? (there is two)
What is...
the policy level and the carrier site
With TWIA payments where must the check be sent?
What is...
To the Agency A.K.A Us
What is the SOP for Agent of Record changes?
What is...
–Call ALL numbers to confirm change
–Send AOR email and cc agent
–Update as cancelled, close case
Who do we have to contact to obtain the correct mortgage company information if the one on file is incorrect?
What is...
The client
If there is only no phone number on file for the insured and no email listed what is the next best step to trying to reach out to the client?
What is...
Reach out to the agent to see if they have any additional contact information for the insured
What are two questions we should ask the Title company when we call them to check on payment?
What is...
where and when did they send payment
With All Risk policies, what document do we have to send to the agent as soon as we get the PC case?
What is...
the D.E. Form (Diligent Effort Form)
If we call a client on a PC and the client obtains coverage elsewhere what should we do with our PC case and what actions do we need to take to make sure the policy gets cancelled accordingly?
What is...
Flip your case to a cancellation request case and send the client a cancellation request based on the date they obtained new coverage or sold their home/auto.
If the mortgagee is not able to locate the client by the loan number, what information can we provide them with to locate the client?
There is 4. if you guess all 4 you will receive an additional 100 Bonus Points.
What is...
Clients name, Property address, Phone number, or Clients email
You reach out to a client on a PC 5 days before and they advise they would like to reshop, what do we do with our PC case?
What is...
you keep your case and create a reshop for the agent
In what circumstance do we reach out to the client on a new home closing?
What is..
After we cant get ahold of the agent nor the title company
What forms of payments does TWIA accept from the insured?
What is..
E-check only