How do I support?
The salon ran out of Redken One United spray.
What is....Salon use the product on the MIA.
My Stylist is has a $95 AVT & has a weekly average of $600. Their goal is to hit 1k. What ACTION should we support?
What is.... Conversion- increase guest count.
My client is a total blonde and has split ends. They really want to keep the length of their hair at all costs.
What is... Olaplex Repair & Protect!!!
What is a PURPLE SHAMPOO?
KERATIN TREATMENT
Reduce curl and frizz with a smoothing treatment powered by Keratin Complex to provide temporary curl and frizz reduction for up to 12 weeks.
Help! Bella is down and I need to check out my client.
What is.... Do a manual Service Ticket.
ultanet>support>emergency response> system failure-bella
My stylist has shared that their clients keep no-showing. What ACTION can they do?
My client shared that they would like to go lighter but they do not want to make a commitment to visit the salon every 4-6 weeks.
What is a Balayage!! a great way to go lighter and go longer between salon visits.
The guest tells you that they have a child who always has tangled hair.
What is a DETANGLING SOLUTION
CLEANSE, CARE & DEFINE
An elevated version of a "wash and go" with a cleanse, clarifying or scalp treatment and customized deep conditioner. Styling products are applied and curls are defined with a technique like shingling or finger coiling for a finished style.
Oh NO! the washer is broke in the salon.
What is....Submit a ticket on Service Channel!
My stylist starts their week with less than half of their goal on their book. What ACTION do we coach to?
What is... Rebooking! #prioritizethepayheck
A guest tells you that they are having a hard time with "MASKNE".
What is... The Acne clearing facial!!! Offer to book it for them by calling your local Skin Therapist store.
The guest is looking for a tool that will dry their hair while it styles.
What is a VOLUMIZER DRYER/BRUSH
TOTAL BLONDE SERVICE
An all-over or root touch-up application of lightener to achieve the perfect shade of blonde. Toner included.
My SM has shared that they would like to learn more about how to get into the GM role.
What is... Create an IDP with them. Help them learn from the best!
My stylist is seeing a lot of clients a week but is only averaging a $60 AVT. What ACTION should we coach to?
What is... VALUE ADDED SERVICES!
Your guest is looking for a product that will help them with itchy dry scalp.
What is a SCALP TREATMENT!!! Lets Microderm that scalp :)
The guest is looking for a product that will help reduce damage to their hair when using their tools.
What is a THERMAL SPRAY
COLOR CORRECTION SERVICE
Includes any and all color services needed to correct and complete the desired look. Charged in half-hour increments. Length of time determined during consultation.
Uh oh- Somehow a client get checked out under the wrong stylist.
What is... Reopen the ticket and cancel it, then re book it under the correct stylist, and check them out.
My stylist is scheduled every Tuesday and always starts the Tuesday with $0 on their book. What ACTION can we take?
What is... SMART SCHEDULE! use your peak 25 hours to schedule the stylist during the highest traffic time.
What is.. Ulta Beauty Tape in Extensions! Lets get them in a chair to discuss options with a professional stylist.
What is a ULTA BEAUTY GIFT CARD!!!
*encourage them to use it in the salon :)
MULTI-TONE HAIR COLOR
Achieve a multi-dimensional effect with an all-over application of multiple colors.