Product Zone
All major carriers Apple Stores can activate/support in store
Verizon, AT&T, T-Mobile, T-mobile (Sprint)
A team member who is a Mac Technician
Genius
When picking up an order, a customer must always always have this with them
A matching, valid, government issued photo I.D.
Application used to receive requests for products from teammates
Runner
A great way to summarize an interaction before purchase
Session Recap
Current iPhones sold within the Apple Store
iPhone SE, iPhone 12, iPhone 12 mini, iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max
Customers checking in for appointments typically are checked in around this time
Within 5-10 minutes of the reservation time
Two.
A function enacted when a product is sent back to backstage
Cheapest iPhone and most expensive iPhone currently sold in store
iPhone SE 64gb $429
iPhone 13 Pro Max 1TB $1599
AppleCare+ Theft and Loss is available on the following products
Iphone
An average Genius Bar session is generally allotted a specific time
5-30 minutes
An Apple Store will hold a customers order for this period of time after it's ready
Seven days
Application used to learn, fill, and make pins on the floor
Plano
True/False
Purchasing a new Apple Watch grants the user a 6 month subscription to Apple Fitness+
False. 3 month subscription.
Getting a phone "connected" should be done through this method in EasyPay
Ways to Buy
Before any repair, a customer should know two important pieces of personal information, which is:
-the device Apple ID and password
-Risk of data loss
A customer can trade in their device at these stages of an online order
- Post transaction up to 14 days
- During pickup (if selected during order process)
- Before purchase as a gift card
Name every current Operations Team Member
Isaac, Alejandro, Ari, Bianca, Yadira, Sebastian, Brian, Jen
Cost for applecare+ for one device of each product family (ex: 1 type of iPhone, 1 type of iPad, etc.)
iPhone SE: $79
Iphone 12/12 mini/13/13 mini: $149
Iphone 14 & 14 Pro Max: $199
Apple TV: $29
iPad: $79
Apple Watch: $79
Two unrelated customers come in at the same time, one with a shopping reservation booked from home, and one without. Both want the new iPhone. who do you help first?
Shopping reservation checked in and helped first
These devices can have Face ID repaired through the Genius Bar
iPhone X and later
When an online ordered device is financed and connected, the following people are allowed to pick up the device in store
Primary account holder
Shrink Metric goal for Southcenter Apple Store
0.30%
Name Every Creative Team Member
Kyle
Mark
Seth
Paul
Tim