Are You Smarter Than a Technician?

Signal Leak

100

What Does CLI Stand For?

Cumulative Leakage Index

200

If Spectrum exceeds its RF limits, what government agency will intervene. 

FCC

300

What causes cable signal leaks?

Loose connectors, cracked or un-terminated cable, or corrosion caused by high humidity. 

400

When does Signal Leak Occur?

When the RF signal within the cable system exceeds the FCC Limits

500

Signal Leakage is defined as?

Inadvertent transit of electrical energy into (ingress) or out of (egress) the cable plant

Filters and Techs

100

What does NFS do if there is filter needed?

Nothing

200

Who is responsible to work on a signal leak?

Maintenance Technician

300

What will NFS do with a Not Done where the Tech is not on site?

Nothing!

400

Who creates the Y8 Special Request Order?

ROC (Regional Operations Center)

500

If there is an address that does not have an active Spectrum account, what does NFS do?

Notate the inactive account on the location screen

Coding

100

What date would NFS use when unscheduling an job?

99/9999

200

What is the UU Special Request Code stand for?

Leakage No Filter

300

What does the X5 Special Request code stand for?

Noise No Filter

400

How would NFS reschedule a YM/YL order after no contact has been reached after the third attempt?

Job would be moved to 8181 tech pool

500

What is the reschedule code for an address that is not serviceable, and installation cannot be completed?

SS (REF-NOTSRVICBLE)

Coding Galore

100

What program would you use to close out a job using resolution codes?

The Biller (CSG)

200

What does the YM Special Request Order code mean?

Noise Filter Present

300

What does the YL Special Request Order code mean?

Leakage Filter Present

400

What reschedule code would you use for a Tech that is feeling unsafe?

SF (CHT-SAFE/WEATHR)

500

What resolution code would you use for an Arial Drop?

ZO7