It's LUI, not Luis
This tab shows the fallout reason.
What is the History tab?
This means TMS.
What is Tasks Management System?
You go to this tab to begin keying in the services for the customer.
What is the Ordering tab?
This application allows you to review your clock in punches.
What is Charter Time?
This movie features the quote, "Hakuna Matata".
What is the Lion King?
This tab shows the services the customer ordered.
What is the Cable Products tab?
You have to enter these to close out the TMS (i.e. primary, secondary)
What is a disposition?
You pivot to this system when Agent OS is not functioning properly.
What is CSG?
This provides free around-the-clock support when you need it, plus tools and resources to improve your well-being.
What is Live Well?
This dwarf planet is also the name of Mickey Mouse's dog.
What is Pluto?
This button allows you to automate the order.
What is the Submit Order to Billers button?
You use this primary disposition when you received a phone call or going to break?
What is the On Hold disposition?
An agent must always leave this whenever they touch an account in Agent OS or CSG.
What are notes?
You use this application to update family and emergency contact info., check pay statements, etc.
What is People Central?
This is the fastest land animal, reaching up to speeds of 75 MPH.
What is a cheetah?
This is what LUI stands for.
What is Lead User Interface?
You hit this button to pull up a task.
What is the Get Next Lead button?
You must do this before allowing full access into a customers account to make any changes. Both.
What is Verify & Authenticate?
This is where you do E-Learns.
What is Learning Central?
This is the only letter that does not appear in any U.S. state name.
What is the letter Q?
This button let's the assigned user know whether a pre-payment is required.
What is the External Credit Check button?
This displays at the top allowing you to see your total number tasks touched, AHT timer, etc.
What is the Metric Banner?
This screen pops up when you hit modify, allowing the user to select boxes matching what the customer wants.
What is the Wizard?
This internal site allows employees to order branded company apparel, accessories, and promotional items.
What is spectrum Merch?
This country gifted the Statue of Liberty to the United States.
What is France?