Acronyms
AR
Accounts receivable
What year did SSC start?
2022
We have issues with battery stock, who can we email?
Katie Stocker
or
Jill Silbermann
What will be the new default shipping? Bonus, what will be the charge to upgrade?
2 day shipping
upgrade to 1-day for $6
FOC
Free of charge
Outbound call KPI
14 calls/day
Provider is requesting an invoice
no longer through us. We email accounting or our accounting rep
How much is in the wallet?
$200
NA
National Accounts
Oubound case KPI
45
Point person for Aspire
Stephanie Miller
What no-charge supplies will be included with each hearing aid order (excluding chargers)?
1 packet of waxguards
1 packet of tips/domes
BG
Buying Groups
Clay recently had a baby, but who in our team has also had a baby most recently?
Melissa
Point person to change price list information from one price list to another
christine lopes
or
data management
What do you say when a provider calls in requesting a credit for the supplies after FOC has been activated?
a. You're S.O.L bud
b. I mean, I could credit you, but you're gonna have to pay for something eventually.
c. the answer is always c
d. As part of Signia's ongoing efforts to align themselves with other manufacturers, all parts and consumables will have standard charge
D
AHT
After hours Training
What's Andrew's youngest daughter's name?
Bridget
The point person in national accounts, specifically for AudConnexx and Audigy
Teresa Robinson
If a provider is raising issues, and you'd like to issue them a courtesy supply order, how many waxguards can you send the (per the recent free of charge training)?
5