Show:
Leads
Follow-Up
Prospects
Random
Super Hero's
100

What is the first step you take on a new leads guest card?

Assign the guest card to yourself (We have had many communities that assign the leads and then they get busy and no follow up takes place—when I have seen this I’ve told some communities to do the follow up task first and then assign it.)

100

In what amount of time should you follow-up with a new lead?

You should follow up with every lead within 2 hours of their first contact with us.

100

When do you make a prospects guest card “Lost”?

When the prospect has leased elsewhere, unresponsive, not moving any longer or too expensive

100

Where can you locate house leads?

Home/Today Page or Prospect Tab

100

Who is also known as Clark Kent?

Superman

200

What ways can a lead come to the site?

  • Walk-in
  • Internet
  • Phone
200

How many times should you follow-up with a unresponsive lead?

At least four times

********DOUBLE YOUR POINTS ************

If you can tell me when each of the first 4 follow-ups should be made.

200

When quoting a price for a prospect what 3 things should you mark, edit, or verify?

Unit shown, Move-in date, Lease term

200

Where can you look to see if a site has any past due follow-up or unassigned leads?

Prospect Tab, All Active

200

What super hero does Peter Parker become?

Spiderman

300

How often should you check your properties phone messages?

At least once per hour

300

When following up on a lead where do you mark this in the guest card?

We add follow-up information under “Follow-Up” and not under “Activity”. 

300

Where can you find prospects who are on the waitlist?

Applicant page under the "Waitlist" tab

300

What report can you look at to see all Active prospects, Last activity, Follow-up scheduled and Date needed?

Prospects Follow-up Worksheet

300

Who was the number 1 REIT in Tampa & Orlando for 2018

UDR

400

When would you use “Lost” on a guest card?

  • Duplicate Entry or Prospect requests no further contact
  • These are also lost: Leased elsewhere – ‘No Longer Moving to The Area’
  • Stopped Responding – ‘No Response to Calls or E-mails
  • No longer Moving – ‘No Longer Moving to The Area’
  • Don’t want to pay that much rent – ‘To Expensive’
400

If a scheduled follow-up shows up as past due and you aren’t able to get to it until tomorrow what should you do?

Leave it for tomorrow, do not every adjust the follow-up date.

400

When do you make a prospects guest card “Unqualified”?

Duplicate, Restricted Breed, Credit Issues, or Secret Shopper.

400

What is the advantage of following-up with a lead within seconds receiving it?

They are still in the moment of looking for an apartment.

400

This super hero turns green

Who is the HULK

500

When would you use “Unqualified” on a guest card?

Use this for leads that never should have been created because we had no possibility to secure a lease from them. (Restricted Breed, Criminal Background, etc...)

500

After you follow-up with a prospect what action should you take before closing the guest card?

Schedule a future follow-up

500

When do you make a prospect “Lost”?

Use the 30/7 day rule


*********DOUBLE YOUR POINTS************** 

If you can tell us what the 30/7 day rule is.

500

What is the name of the group from Denver that assists with leads?

Inside Sales team

500

What is our stock price at?

$44.67