CARES
The C in CARES Stands for what?
Clarify your Goal
Which part of your brain do automatic thoughts come from?
Your Limbic System
True or False, regular 1:1s are a key to effectively working with our direct reports?
True
High Ask - Low Tell
The G in GROW model stands for...
Goal.
The R in CARES stands for
Resolve Together
An example of 2 common destructive responses?
(pull from list in handout)
When our brains move fast and make shortcuts instead of actively listening, that is called...
Heuristics
Some curious coaching questions include:
There are many!!
THe O in GROW Model stands for
Options or Opportunities
The A in CARES stands for
Actively Listen
When do we use the "TEA" acronym?
The help us reframe our automatic throughts
2 best practices in actively listening include:
Let the other person finish their complete thought
Listen with non-verbals
Be present. Quiet your mind. Be “there.”
Embrace the pause
Ask questions to learn
Recap what you heard
What are the other 3 roles of a leader besides coach we learned in the 4 quadrant model?
Mentor (high ask - high tell)
Supporter (low ask - low tell)
Advisor (low ask - high tell)
The W in GROW Model stands for
Will or What's Next
What is an F3 response?
Fight, Flight, Freeze (bonus: Fawn)
One thing I learned about automatic thoughts yesterday was...
Wild card answer!
An example of an open-ended question to ask in a 1:1 might be:
What tools or criteria are you using to
evaluate your decision?
What could we improve on, and what did we learn from this experience?
What approaches have you considered, and how are you deciding which to try?
What went well? (The 99.9% rule….)
What obstacles have you encountered, and how are you planning to address them?
When you look at your ideal role, what skills and experiences do you need to build to get there?
We want to replace judgment with what in coaching?
Curiosity!
The R in GROW model stands for
Reality
What is ex of what you would say to Clarify Your Goal in CARES?
"Our recent projects faced coordination challenges. I believe clearer communication could help. Can we talk about enhancing our teamwork?" (or something similar)
What does TEA stand for?
Is this thought actually valid/true
Am I overreacting or exaggerating?
Is there another way to look at this?
What are 2 differences between coaching and feedback?
Coaching
Looking forward
More collaborative
More broadly focused
Ongoing & regular
Inquiry-led
Feedback
Reflective
More directive
Targets specific behaviors
Often episodic
Advice-focused
1 thing I learned about coaching yesterday was...
Wild card answers!
A question you might ask in the Reality stage of GROW is...
What are the key things that are happening right now?
What do we need to consider?
Who is directly impacted by this and how? What do they care about?
Can you bring me up to speed on what’s going on right now?
etc....