ARI Intake
We always ask the caller if they have one of these. What is it?
What is a PO number?
What step do we take before we can dispatch out a shop?
What is sending the ticket for approval to ARI?
What time must the ticket be canceled?
What are considered the basics?
What is the breakdown location, billing information, and repair information?
What is the most consumed beverage in the world that is not water?
What is tea?
What are the two required notes for ARI?
What is rim damage, and is the unit accessible?
How long does it take for an approval to come back from ARI?
What is up to 10 minutes?
How do you know the start time of the ticket?
What is the first comment time stamp?
What is the standard acceptable ETA?
What is 2 hours?
What is the study of fossils called?
What is Paleontology?
What do we use for the location code for account number 0800?
What is client ID number?
Who should you always huddle with?
Who is the driver? (You would huddle with dispatch if the driver does not answer the phone)
Who do we huddle with?
What is the driver- if there is one?
What is the purpose of a huddle?
What is the smallest planet in our solar system?
What is Mercury?
When can we set up scheduled service for ARI?
What is when ARI/Holman/Dispatch is calling in to establish service
When the ticket is rejected, the next step is to....
What is contact ARI/Holman/Dispatch
What two places can you find the tire preferences?
What is the comments and account notes?
What is the color of tickets when they are ready for dispatch?
What is green?
How many keys are on a modern standard-size piano?
What is 88?
Where can we find the VIN number to enter in the required billing information before we finish the call?
What is the unit/repairs page? (is in unit attributes)
True or False: The Agent needs to send the ticket for approval before reading off the script and doing the huddle.
What is true?
Do we call FNA once we have exhausted shops within range?
What is no? (unless otherwise advised by team leads)
In what order do we pick up tickets in the dispatch queue?
What is from top to bottom?
What does HTTP stand for?
What is the Hypertext Transfer Protocol?