Lease
This document always ends the last day of the month
What is the lease
When touring all employees shall require Prospects to leave what in the office
What is a DL/ID
We upload these into Resman under the unit
What is Make ready planning and punch list and HAB
How many pets are allowed per apartment
What is 2
Best practice within 24 hrs prior to a resident move in Managers should conduct what
What is a Pre-Move In Checklist
The first document that is filled out by a prospect.
What is a guest card
An overarching Company position that shall be considered when deviating from a Best Practice
What is a governing philosophy
These 4 notes are preprinted on our service request
What are Fire Extinguishers, Smoke/carbon monoxide detectors, unauthorized pets, damages
The total cost for 2 pets upon move in
What is $750
This form should be completed and returned to the office with 48 hours after move-in
What is Inventory Condition Form
We keep these for 5 years
What are Lease, Lease Files, Application and Applicant Screening Files
Philosophy 2.0 is
What is Nobody gets Hurt
Each property shall maintain O&M Logs, what are they
What are Pool Operator Log, Refrigerant Inventory Log, Inventory Log, Pest Control Log, and Key Log
The Community Manager shall issue this for each authorized animal; and it should be posted on the front door
What is an animal permit
Community Manager shall issue a Notice of Abandonment on the first day of observing what
What is no food, furniture, clothing and utilities.
To distribute according to a plan or set apart for a special purpose
What is Allocation
Protect yourself, Contact Emergency Response, Stabilize the scene, Contact Supervisor, Roll call, as appropriate, Protect assets from future damage is all a part of
What is emergency protocol
Tracking log that supports EPA regulation compliance, a safe working environment, and financial best practices
What is Freon Log
What documentation shall be uploaded to ResMan for any animal
What is Animal Addendum, Immunizations / Shot Record , Photo of Animal , Proof of Renters Insurance that includes Animal Coverage , Animal Permit Number
For the FAS process what is the document we have that guides the reletting fees & Accelerated Rent
What is End of Lease Flow Chart
The location that we place provisions not already in the lease contract.
What is additional special provisions
Each property shall have two (2) (laminated) on an interior wall of the office; one shall comply with (Emergency Planning) and one shall comply with (Capital Improvements)
What is site map
Residents should be coached on inputting service requests online; Service Technicians should redirect resident requests to
What is the Community Manager or the online resident portal
We can waive the pet fee upon what action
What is verification that the animal is a service or ESA
We send all FAs’s with outstanding balances to collection when
What is 30 days after possession