Job Description
What are the 4 areas IAs are responsible for?
Mechanical, Technical, Maintenance, Retail Support
Where do you tag socks?
In the middle of the toe seam, tagging the middle two sock together
What do you do if you see smoke coming from the steamer head?
Turn off immediately and wait for the steamer to cool down before refilling the tank.
What are the 5 areas of maintenance to focus on?
Sort, Hang&Fold, Size, Detail
1. At Opening Restock
2. Before biggest jumps
3. After biggest jumps
4. At Close
What are the 10 steps under Mechanical Incoming?
Preparing, Verifying, Receiving, Unpacking, Security Tagging, Hanging & Folding, Sizing, Marking Down, Steaming, Running
What side of the brand label do you tag?
The left
Should you place the steamer head directly on the garment?
No, the fabric could be damaged, creating water marks or stains. Steamer should be 2" from garment
What should be SIZED and in what order?
Face-outs, racks and tables sized from smallest to largest
When should you execute a full backroom restock?
A full backroom restock should be occurring at the top of the week in order to maintain the effectiveness and accuracy of the restock report
What are the 7 steps under Mechanical Outgoing?
Accepting, Picking, Verifying, De-tagging, Packing, Labelling, Shipping
How do you tag a dress with a slip?
Tag together through the care label of the slip & the dress
Name 3 products that should be steamed?
1. Incoming from shipment
2. Returned from Service Counter
3. At Client’s request
What style is the TNA Perfect Hoodie FOLDED? And should all sizes be the same width or gradually get wider when increasing size?
Box fold all sizes that they form a uniform stack (XXS-XL should be the same width), Ensure that the edges of stacked items are in line
What exception Items get stocked at a slow?
Outerwear, Sweaters, Product over $250
What are the 4 categories for Technical in the Backroom?
Backroom Floor planning, Backroom Core Item Management, Backroom Optimum Units Management, Backroom Size Runs
Where do you tag athletic leggings?
One inch to the right of the left seam
What is steaming nuances and where can it be found?
Steaming nuances for specific fabrics each season can be found in Store Toolbox/Product/Mechanical/Nuance List
How do you SORT product?
Sort the product by brand, style and colour. As you are sorting remove the product from the section that is in the wrong section. Some product looks similar, so check the stock ticket to confirm the item number.
How size breaks do you restock for Core Items vs Non-Core Items? And what if Core Items are Numerical?
Core: Quick
Non-Core: Slow
Numerical: Slow
What are the 5 areas under Retail Support?
Clients, Product, Space, Risk, Operations
Where do you tag biker shorts?
One inch to the right of the left seam
To maintain product integrity certain fabrics do not require steaming.
Taffeta, Leather, Denim, Leggings, Packable Puffers and 100% wool
How do you DETAIL hanging product vs folded product?
Hanging: Tie ties, zip zippers, button buttons and Evenly finger space hangers
Folded: Evenly space out the product on the tables as per merchandise direction, Tuck in hangtags and stock tickets, Sort and maintain accessory stands
What are the 4 size breaks and name them for ALPHA sizing?
Slow: 1, 1, 1, 1, 1, 1, 1, 1
Quick: 1, 1, 2, 2, 2, 1, 1, 1
Oversized: 2, 2, 1
Core: 2, 2, 4, 4, 4, 2, 2, 2