Service Types
What is a one word description for a service type?
Template, blueprint, schematic
What are the three types of pricing options?
Packs, Memberships/Subscriptions, Bundles
What feature do I use to send newsletters in Arketa?
Broadcasts.
What are Arketa's required (or optional) 'stock' sign-up fields for customers?
1. Name/Email
2. Phone Number
3. Address
4. Birthday
5. Location
6. ID Verification
What is Sam's (our Head of Support) maiden name?
Hoven
What are the three types of service types?
Class, Appointment, Event
T/F: Can packages be used for guest booking?
True!
Where can I see graphs and charts for my lead pipeline?
Marketing > Dashboard
What are the three types of booking windows? (think columns on the page)
1. Booking opens
2. Booking closes
3. Cancel closes
What competitor platform was in the same Y Combinator class as Arketa?
Momence
Why are categories useful within service types?
Useful to link to pricing options, sub requests, reporting etc.
T/F: Am I able to include a membership into a bundle?
Bonus points to explain further.
False!
Only packs (and products) can be included so you must make the membership into a pack first before including into a bundle - then set it's frequency.
T/F: I can verify multiple domains and sender addresses when using Arketa's marketing suite.
True!
Where are the three places that I can set up a tax rate?
1. Settings > Taxes
2. Settings > Locations
3. Settings > Payments
What is the easter egg question in the AI chatbot?
Local burrito restaurant (search)
T/F: Do I need to create separate service types for an in-person vs. virtual class?
Bonus points if you can explain why!
False - when scheduling, I can choose the format to override the service type template. Only if pricing is different for in-person vs. virtual would we want to create separate services.
What is a buy page?
A custom pricing widget or link that contains customized pricing categories in a carousel format.
Why would a business use segments?
Segments group customers together by a single or multiple attributes for the sake of communication. This allows for a unique group to be created based on numerous pieces of criteria that span from attributes, bookings, purchases, etc.
What are two differences between a custom field and a form?
1. Custom fields are visible on all checkout flows.
2. Custom fields can generate a tag based on the reponse.
3. Forms can be added to particular checkout flows.
4. We can segment by custom fields.
5. Forms can be embedded onto a website or into a communication.
Where did Josh and Rachel Lea choose to go for their vacation?
Patagonia
When creating a service - what feature can I setup to stop people from booking it?
Bonus points for what page it lives on and describing how it works.
Booking restrictions.
Page 3, works via tags.
What are 4 types of member perks Arketa offers?
1. Video on-demand bonus add-on
2. Early booking privileges
3. Discounts
4. Additional guest passes
What are the three ways forms can be displayed?
Website embed, direct link & checkout flow
Name all of our native integrations!
1. Google Business
2. Reserve with Google
3. Google Calendar
4. GTM / Pixel
5. Classpass
6. Wellhub
7. Kisi
8. Spivi
9. Zapier
10. Zoom
We have two sets of employees at Arketa who are related - who are they?
1. Ben & Andrew White
2. Sydney & Abbey St-Aubin