Show:
BAT
A360
Services
Terms
Anything
100
The thing you always use.
What is the BAT
100
it has 360 points and 12 categories and helps assure quality calls
What is the Armstrong 360
100
it has TV, Internet and Zoom
What is a triple play?
100
Billing Assist Tool
What is the BAT?
100
it is free with a subscription and fixes peoples video, telephone and internet at home.
What is a Service Call?
200
you ask for it when the customer wants billing detail
What is the SQ
200
Identify and Verify, Call Branding, Hold Procedure
What is Call Handling?
200
15 mb/s down and 3 mb/s up our most popular level
What is ZOOM?
300
you transfer call to these agents for detailed data allowance quesitons
What is TSR?
300
Be the Expert; Inform, Recommend, Troubleshoot; Ask, Verify, Complete
What is Call Model?
300
HBO, Showtime, Starz, Cinemax
What are premium channels?
400
Acknowledgement, Efficiency, Use Name Strategically, Positive Positioning, Professionalism and Conversation Skills
What is the Armsgtrong Experience?
400
Manage recordings from your web browser
What is Remote Record?
500
What you want, When you want it, Where you want
What is TV Everywhere?