Listening
Identify the 3 types of listening.
Informative, Critical, Empathic
What is informative listening?
We listen to collect information from others.
What does OODA stand for?
Observe, orient, decide, act.
What is critical listening?
We listen to judge—to evaluate a situation and make decisions.
What are the 3 main elements of the full range leadership model?
Laissez-faire, transactional, and transformational.
What does APTEC stand for?
Analyze, plan, train, execute, critique.
What is empathic listening?
We listen to understand and help others in situations where emotions are involved and the speaker, not just the message, is important.
What are the 5 basic styles of followership?
Alienated followers, effective followers, sheep, yes people, and survivors.
What are the three elements of intrinsic motivation?
Purpose, Autonomy, Mastery
Name 3 of the 5 ways to improve informative listening skills.
Keep an open mind. Listen as if you had to teach it. Take notes. Exploit time gap between thinking and speaking speeds. Respond and ask appropriate questions.
What are the 3 laws of mastery?
Mastery is a mindset, pain, asymptote.