8 Rules of Customer Service
Ring Ring Ring Ring
What is answer your phone?
You are likely to keep a customer if they have had this type of experience?
What is excellent?
An irate customer is known as
What is a difficult customer?
__________ is an emotional rather than a rational thing.
What is sympathy?
Who is always cold?
Jaz
When the CSR is paying attention and doesn't need to have the question explained again.
What is actively listening to your customers?
What is the first step as a walk-in?
The toughest rule when dealing with a difficult customer.........
What is never argue with your customers?
_______ is a center of excellence geared towards serving the students, facility, and staff
What is the Administrative Services Center?
Who is the artist of the team?
Bella
A CSR should never make _________ to customers.
What is promises?
Great customer service is aimed at the customers....
What is wants and needs?
I need help!!! I haven't been paid in over 2 months.
What is let me get you over to ONEUSG?
An important step often overlooked in dealing with customers.
What is the wrap-up?
Who is ALWAYS RIGHT
Asia
This is my 3rd time calling and I have yet to get help!
What is listening for emotions?
I need to import this new hire employment I-9 into the system......
What is Equifax?
Building a great relationship, building rapport, and resolving the customers issue the first time......
What are the keys to great customer service?
Customer: I can't log into check the status of my application.
Representative: I will be more than happy to assist and ensure that your log in is fixed.
What is listening to the customers complaint?
Who laughs the most on the team?
Mrs. Deborah
Work staff should always be trained to be......
What is helpful, courteous, and knowledgeable?
Customers prefer to shop where they have enthusiastic customer service representative that are _______.
What is educated/knowledgeable?
A good way to personalize your relationship with a customer.
What is using a customer's name?
Who loves to eat carrot salad?
CC