Money Transfer
Can you initiate a close out on a wire request?
No, we are unable to initiate a closeout on a wire request WMA# 70223
What is JP Morgan's DTC number?
0352 WMA #49811
How to change phone number on a brokerage account? (Specifically ECI level)
Modify Demographics WMA #59191
What WMA # is going to show you very common IR pathways?
WMA #49730 Common Initiate Requests
Jeff Sanchez calls in and is inquiring information regarding Firm at Fault process. What is your next step?
Transfer to RTNA
WMA #50275
What is the sweep cut-off time QWESQ?
10:55 AM ET WMA #69807
What tool/application would you recommend an advisor to use when attempting to see if a mutual fund is transferrable into JP Morgan?
Mutual Fund List WMA #49924
If an account has an income payment request that pays monthly what specific day will it be scheduled to pay every month?
26th of each month WMA #49653
Advisor says "I overnighted a check 2 days ago and it does not seem like it was received what can I do to see the status" What IR would you guide him too?
Check Inquiries > Missing Check Inquiries > Overnight
WMA #42693
Joseph LeBouff calls in and wants to change the brokerage accounts Statements from being paperless to paper. How would you help the advisor accomplish this task?
Guide advisor to IR pathway Online Support > Paperless to Paper > NA and have him click statements
WMA #50588
When submitting an IRA distribution and advisor wants to use standing phone instructions what button must they click?
CO21 Attestation WMA #50746
What is the SLA (Time frame) for a Non-ACAT?
20 calendar days WMA #59243
Accounts SSN is keyed as 456-12-3222, but the actual SSN is supposed to be 348-32-1254 what process would the advisor need to take to correct the SSN on the account?
That change would not be allowed on the account due to it not being a single digit or a transposed number change. Would need to open new account WMA #59191
Client wants online view for their account on chase.com the advisor needs guidance to the IR to do so what is the pathway?
Online Support > Add/Remove from Online Profile > Brokerage
WMA # 51044
Luke Lundberg calls in and asks if we can add 2 POAs that work dependently onto an account? What would you tell the advisor?
When multiple POA documents are submitted, one must revoke the other or have specific language that allows agents to act independently
Basically JP Morgan does not support POA working dependently on each other same with Trustees
WMA #53990
What type of security can be journaled with fractional shares?
Mutual Funds WMA #44854
Transferring from an individual account to a Trust what would be the eligibility needed and document requirement?
Updating from Referenced to Banklink (Bank account stays the same) is signature required?
Yes it is required
Banklink to Referenced (Acct stays the same) does not need signature
WMA #61177
Outgoing DTC from a Trust account what is the IR pathway and documents required?
Asset Movement > Deliveries & Receives > DTC under or at 15K ///// DTC over 15k(Non Retirement)
Documents required Outgoing DTC Request Form and Trust Cert
WMA #50231
Doctor Gallagher calls in and wants to remove the deceased primary account holder from the joint account what would you advise Doctor Gallagher? (He is the non primary account holder)
New Account would need to be opened than a journal with signed LOA (Transfer between JPMS Investment Accts) and death certificate would be needed Cannot remove primary account holder
WMA #70058
Advisor has 2 outgoing money movements first money movement is a $5,000 wire to a third party. The 2nd money movement is a $800,000 outgoing ach going to the linked chase bank account. Which request require a callback? (Assume there are no standing wire instructions)
The wire requires callback due to it going to a third party the ach does not WMA #49873
Transferring Individual Acct into Joint Acct however the individual is not the primary account holder of joint account what would be the extra steps to get this submitted?
Advisor should enter in ATC primary owner SSN, Detailed memo in ATC explaining registration at contra firm, Manually complete account transfer form and enter correct contra firm registration. Client will sign name and registration differences section. WMA #49744
What type of account must the account be to qualify for Per Stirpes specifically Non-retirement?
Transfer on Death (TOD accts) WMA #51279
What is the IR to change registration on the account and are we able to docusign the form that is generated?
Account Maintenance > Modify Authorized Parties > Account Registration Change Request
The form is wet signature only
WMA# 104530
WMA# 49888
Jordon Spera called in about his entity account "Fixed by Dad" C Corp and is requesting their 1099, However when you go into doc manager to download it the 1099 does not generate what is your next step?
Certain account types (C Corps) are exempt from 1099 reporting so the Annual Statement Summary will be generated under tax documents
WMA #49693