Difficult Situations/Common Problems
How do you deal with a tutee that just wants the answers?
Keep asking open-ended questions, avoid giving the answer, set the agenda for the tutoring session
What are you supposed to do when you don't have an appointment?
Answer the phones and greet people.
When are timesheets due?
Friday at noon
How do you save the survey?
Click the red x
What should you never wear in the tutoring center unless on Zoom?
Headphones, air pods, and ear buds
What are 3 things you can do if a tutee comes in without any notes or materials (such as the book)?
Suggest they go grab them, see if the ASC has an equivalent book, or reschedule the tutee for a new appointment
True or False: You can review past exams with the tutee?
True
How do you make a weekly/standing appointment?
Check the box that says book weekly
Where should you sit if you are not tutoring?
The front of the center, so you can greet people.
What do you do when a tutee pushes his or her paper in front of you?
You pass the paper back to the tutee or place it in between the tutor and tutee
True or False: It is the tutor's job to help create independent learners?
True
What is Amy's title?
BONUS Question: What is Julie's title?
Associate Director for Student Success
Senior Director of Student Accessibility Services & Retention Initiatives
What color do you book appointments in?
GREEN!!!!!
What are the ASC weekday hours?
Monday-Thursday 8:30 am-10:00 pm and Friday 8:30 am-4:30 pm.
How do you deal with a tutee who is acting in a resistant manner??
Try to remain patient and calm. Try to find common ground. If it becomes really concerning talk to Allen, Amy, Julie, Katie
True or False: You can help the tutee with homework?
False
Where can you find the key for the ASC?
In a binder at the circulation desk
What does blue mean in the appointment scheduling window?
Drop-in hours
What is the ASC snow day policy?
If the library is open, the ASC is open. If you are a commuter, it is up to you to make the decision if it is safe to drive.
What are 3 things you could do you do when you don't know the answer?
Ask another tutor for help, look it up, if nothing else tell them to ask their professor during office hours
What are 3 things you should do after you sign someone in to begin the appointment?
Ask how they are doing. Ask what they would like to work on, then set the agenda for the tutoring session.
What is the ASC phone number and extension?
508-767-7071 or X7071
How do you override for a specific tutor?
You go to the tutor's schedule and click on the triangle next to the time
What is the maximum number of standing appointments one tutor can have per week?
2