Statistics
Queue with most answered calls
What is seniors?
number of teams at ASCC currently
What is 10?
1GX is supposed to go live when
What is December 1/2020 ?...
December 10/2020
# of coordinators who participated in the ASCC/SFSC job swap
what is 2?
# of programs and services we provide at ASCC
What is 30 programs and 120 services
Month of highest calls
What is October?
# of coordinators taking calls at ASCC currently
what is 108?
Commendations from which 2 people from management were mentioned in the presentation
Who is Lois Hansen and Jason Chance ?
Month that initial ARC project was done in
What is February?
Name 3 ways we keep up with program knowledge
What is job shadows, emails, unit meetings, huddles/huggles, online training, cheat sheets, call flow charts
Month highest amount of emails were answered
What is April?
First Batch of regional staff came to help at ASCC in what Month
What is April?
Name 3 SAT activities that have been done virtually since Covid
What is riddles, jokes, puzzles, picture sharing, health and wellness tips, holiday stories, cool courses to take, fall craft making
Month in which designated line for clients effected by flooding in Northern Alberta was established
What is May?
Number of staff that transitioned to another employment unit within CSD
What is 6?
Date 3 millionth call was taken
What is September 23rd 2020
Commendations received about coordinators from November 2019-October 2020
What is 34?
What is 21 ?
Month ASCC coordinators started doing NI callbacks
What is September?
Programs we have cheat sheets for
what is AADL, seniors, income support, career and employment, and AISH?
Total amount of calls taken from November 2019- October 2020
What is 393,488 calls ?
# of years June Jouan worked at ASCC
What is 10?
Names of 1GX guides
Who is Lisa, Megan, Segen and Tanya ?
ASEIS contact list is used for what
to know who client should contact for file transfers and career employment services
We had unit meetings on what programs this year
What is Income support, LISO, MADI, career and employment services, seniors child care subsidy, Alberta health benefits and AISH application unit