Collector
Clinical
Did You Know?
100

Medicaid allows patients to have this many virtual visits in a calendar year.

What is 30 visits?

100

My patient sent a portal message asking questions about her healthcare. (This is how you should respond)

What is responding to the patient via the portal? 

(We should always respond to the portal as each office receives 'credit' for utilizing this feature.)

100

The mother of the patient sent a message about her child in her own chart rather than the childs.

What is deleting portal message and creating a new patient case in the correct chart? 

200

I received an authorization of services for my patient from the VA. This is how I should bill it. 

What is billing the case policy for Optum VA?

200

In my patients chart there are these red lines along the side of the chart tabs.

What is chart reconciliation? 

(this should be done each time the patient comes to any office to make sure the chart is reflecting up to date information)

200

A co-worker of mine who happens to be a good friend was talking to the dermatology office and the nurse told my co-worker that she would be calling me about my upcoming appointment. 

What is a HIPAA violation?