ASD
What must be included within the subject line when sending the second Reaffirmation Letter?
"Final Notice"
What is another name for the “File Maintenance Reject Report”?
LAR 937
Which affidavits should be worked first?
Affidavits received by e-mail should be worked first.
What is acceptable PII permitted by the courts when filing a POC?
Acceptable PII permitted by the courts is the full customer name and their address.
What document needs to be completed if mail is received after 4 pm and cannot be processed?
Doc 547-8
If the Legal Status code is 15-26, 43 or 47… do you update the Late Charge Indicator?
No
Who is the current designee that pulls the initial 937 report and sends the report to the ASD TL if errors are found?
Hector!
What trans code indicates a securitized account?
3112
What action do you take If the POC filing header or Itemized Statement header fields are missing, incorrect, or incomplete?
Reject the POC request by selecting the POC Rejected box under the POC Filing Status header
What is the process for Assurant Mail?
Forward to the Title Processing teams
If it is determined that a CEFT reactivation is needed, what is the generic email box that the request is sent to?
fceft1@ford.com
How long is the LAR937 retained as indicated within the GIS1 Standards?
6 Months
What Doc is completed when rejecting an Affidavit?
Reject Form DOC 581-014N-1
What are the reasons that we would withdraw a POC?
1. Duplicate claim on file
2. POC was filed on the wrong case number or court
What log do you enter information on for a returned / undeliverable check handling?
Returned/Undeliverable Check Log DOC 547-2
When updating the legal status code for Maker Only, what screen in LA must you first access?
LAN3
If no 4271 code found, name 1 task that must be performed.
1. Document account no action required
2. Confirm LAR937 Report shows no errors found.
When should Affidavits for New York be worked?
Affidavits for NY should be worked on the day of scheduled meeting with legal
What supporting documents should be included when filing/amending an Unsecured POC?
Contract, title and Statement of Sale (or SOA, VCR) are required
What is the process when receiving certified mail receipts?
1. Send to imaging if it is associated with an account number.
2. If it is not associated with an account number, return It to the originator or department that mailed the letter
What is the Legal Status Code 39?
All parties BK in Error (Both Debtor and Co-Debtor)
If there is a 4271 code found, name 1 task that must be performed.
1. Determine appropriate legal Status Code.
2. Document account with actions taken
3. Manually set up account in BK Status.
How do you send completed affidavits that were received via Mail and Wet Ink SharePoint?
Mail affidavits to firm via trackable mail. (e.g. UPS, FedEx, Registered or Certificated USPS.)
In the Western District of PA, when filing an amended POC, what Doc is required to provide to the courts to show that notice has been served per BK rule 3002-2?
Certificate of Service DOC 886-37
You receive a returned Pre-Repossession notice without a forwarding address, how do you handle this?
Document returned mail in the Pinnacle Customer Service Application or NextGen DM (NRC) as a permanent comment; include the form number and address the mail was returned from. Shred the notices and letters.