Core Values
Eye Contact & Smiling is an example of this.
What is WOW customer service?
The question you ask on the phone when a patient says, "I want to make an appointment."
What is: When was the last time you saw the doctor?
Everything
What does chiropractic treat?
This is done when you room a new patient.
What is the Right Place Promise?
80%
These 2 questions must be asked BEFORE you give a new patient times.
What is: What location? & How did you hear about us?
DD Palmer
Who is the first chiropractor?
Doing this while you are the on the phone can make a HUGE difference!
We use this core value in how we speak with patients & act with co-workers!
What is leadership?
You say this when a person wants to cancel.
What is "Is it the day or the time?"
What is the second phase of care in an active treatment plan?
Use this word when the doctor writes "2 weeks" at check out and you go to make an appointment.
What is NEEDS?
This mindset involves using positive language to lead to the outcome!
What is the assumptive approach.
This question helps to narrow down a time slot when booking an appointment.
What is: Do you prefer morning or afternoon?
The year of the first adjustment
What is 1895?
Without this we can't book the appointment!
What is a deposit?
This is the type of questions you should ask when trying to pinpoint times for patients!
What is A & B Questions?
These 10 doctors also do acupuncture.
Who are Dr. Brad Woodle, Dr. Wiese, Dr. Christina Woodle, Dr. Li, Dr. Peerbolte, Dr. Drew Woodle, Dr. Harris, Dr. Bartels, Dr. Santo, Dr. Sala?
What is Subluxation?
1pm
How late are we open on Saturday for New Patients?