NP/React/ROF
What does a NP take home?
Complimentary ice pack and an ROF reminder slip!
ALWAYS EXPLAIN NCNS FEE FOR ROF
What are 2 fees that are not included with neither MVA nor VA?
Radiology fee and STIM pads fee
Who do we schedule a pt's LW with?
Same referring doctor!
What fees are Medicare patients responsible for?
EVERYTHING is cash the first visit
What is NOT covered under Cash Match?
A. e-stim
B. therapeutic exercises
C. graston
C. Graston!
What paperwork is different between a NP and a React?
Reacts get a PHQ and Informed Consent. NPs get ABN and Reacts do not.
What type of appointment should the last visit be before a VA pt's authorization ends and/or their last authorized visit?
What is Wellness 1 for? 2? 3?
1= Time, 2= Maintenance, 3=Mobility
What are Medicare patients NOT eligible for?
ANY discounts or specials (LW)
BONUS: why?
What are the prices of Orthotics?
1 Pair= $325
2 Pairs= $550
BONUS: How much is deposit?
How much is a New Patient deposit?
$0! NEW CHANGE: No longer requiring Deposits!
BONUS: What do we do instead?
It is ALWAYS important to stick to the Doctor's treatment plan! Why is this EXTRA important with MVA?
They can be released from their care and be liable for the cost of their treatment!
What is done at a Graduation checkout?
Sign MAINT from, t-shirt, sign wellness wall, ring gong, AMS MAINT, scan/drop/track, SET UP ACCT FOR MAINT OR GIVE SMAINT FORM TO LEAD
What is required for Medicare patients every 30 days?
Progress Exam!
What is the qualification for a One Time Pull?
If it is our fault or INS's fault!
What needs to be done following an ROF?
Drop Signed VOB and update tracker!
How do you know if a returning VA pt should be scheduled for New Injury, React, or NP?
Over 30 days: New Inj, Over 3 months: React, Over 3 years: NP 3+
BONUS: what do you do when you get a VA Referral Fax in the email, but the pt does not have an acct?
What can we say to a patient who is refusing a video?
"Along with your treatment plan the doctor has prescribed informational videos in order to get the most out of your care!"
"The doctor wants us to refresh on important information regarding your treatment!"
BONUS: give an example not listed
What paperwork is different: Medicare vs. UHC Medicare?
Medicare has NP PPW and Medicare ABN, UHC has those PLUS a UHC Authorization form
BONUS: What 2 things do we need on a UHC Medicare form?
What is the cost of a doctor filling out paperwork for a patient (disability, work comp, etc.) and what is the charge called?
$25 fee and charge is "Attending Physician Statement and Forms Documentation Fee"
For a NP: where/how can we input how they heard about us in the patient's acct?
Patient Information (in CT Desk)->"Referred by" has a drop down menu
What is the first thing you check when a VA pt calls to schedule/rs?
VA AUTHORIZATION DATES AND NUMBER OF VISITS!
BONUS: Where do you find this information?
What are all the steps in a "3-Point Ask" for the Live Well Presentation?
1. ROF with Doc and ROF folder
2. Schedule and highlighted LW appt
3. The appt right before LW appt
BONUS: How many times do we mention a referral day of LW appt?
What do we say to an unhappy Medicare patient that complains about the initial cost?
“We totally understand, it stinks! Call Medicare state legislature and have lawmakers make changes!”
What is the cost for a Functional Medicine Consultation? What is the cost for the follow-up?
$50 for consultation and $90 per 20 minutes for the follow-up