Security
The two required steps Crew must complete before sending a client a security code for caller authentication
What is inform the client that the code is being sent for call security purposes and obtain the client’s consent before sending it.
This disclosure statement must be read to client when completing a distribution from an IRA account
What is tax withholding disclosures
An ASG Crew member is transacting from a managed IRA to a managed IRA taxable account with only the advisor on the call is this in compliance?
What is yes
This box needs to be checked when withdrawing from an advised account
What is advisor review box
ASG Crew can use the STOP ONLY process to stop an issued check in a VBA retirement account during what year?
What is the current year
Crew should verify third party
What is when noise/voices are in the background during a client call
A DAP client calls in requesting an ASG Crew member to place a trade in their self‑directed account. What must the ASG Crew member disclose before completing the transaction?
What is the Broker assisted commission fee
Is an ASG Crew member permitted to transact between non‑identical managed taxable accounts if only the advisor is present on the call?
What is No
This should always be documented clearly after a call with a client
What is call notes or case documentation
If an elderly client displays concerning statements or behaviors on a call and requests an unusually large distribution while a third party is present, what action should the ASG Crew member take?
What is delay any monetary transactions and escalade to investor protection team
Shared credentials workflow should be utilized
What is when a client gives credentials to third party to access their accounts online
A client wants to move money from a managed individual brokerage account to a self‑managed brokerage account. What should an ASG Crew member inform the client about money movement within a managed DAP account?
What is - "The managed account has a daily rebalance feature for the investments remaining in the account in a nonretirement account, this may cause a taxable event."
An ASG Crew member is speaking with a limited agent regarding a client’s account. Can the limited agent request a transaction and have funds sent to a bank on file?
What is yes
ASG Crew should state this before providing clients account balances and/or total assets
What is "as of"
After an ASG Crew member updates a client’s address on file due to a recent move, how long should the client be advised the Address Change Hold Restriction will remain on the account?
What is 7 days after updating the address
If available this authentication method must be utilized and is not optional
What is One Time Passcode
You are unable to hear the client on the call prior to disconnecting. What should an ASG Crew member say next?
What is "“Unfortunately, I’m unable to hear you, if you're able to hear me, please call vanguard back at 877-662-7447 “
A web‑registered client requests that a mutual fund trade be canceled at 1:00 p.m. ET. How can a ASG Crew member assist before canceling for the client?
What is inform client to log in and cancel trade under order status/ self-provision
When sending a QCD Check using the Special Payee workflow this extra step needs to be completed last.
What is submitting a CMS monetary case to correct the PECO code on these transactions
When a client calls in to place a one-time wire to a bank not on file, what security is needed?
What is caller authentication plus one time passcode
3 AMLS are required when completing a wire, name them.
What is 1. Ultimate beneficiary: 2. Purpose: 3. How did the client confirm the wire instructions:
An ASG Crew member is completing a Roth conversion for a 50 year old PAS Select, while the client is on the line, converting from a self‑directed Traditional IRA to a managed Roth IRA. What disclosures must be read?
What is Roth Conversion Script, and Tax Withholding Script
An advisor calls to place a mutual fund trade in a managed Traditional IRA account. What transaction requirements must the ASG Crew member obtain?
What is 1. Account type and 2. number (last four digits is sufficient) 3. Transaction type (buy, sell, exchange), 4. Amount, 5. Fund (i.e. From where the money is coming.), 6. Destination (i.e. Where the money is going.) 7. the federal and state withholding elections, 8. Trade date
A client is requesting cash from her money market to be sent via electronic bank transfer, what is the typical bank transfer timeframe that should be disclosed?
What is 2-3 business days