Credit Hold Codes
The credit hold code for when a customer exceeds their credit limit.
What is C1?
The tab where you can find the finance company code in STORIS.
What is the Payment Tab?
The ER Ticket System’s main purpose.
What is to streamline reporting, tracking, and resolving internal requests?
The maximum compensation percentage an agent can offer without approval.
What is 5%?
This abbreviation refers to the warehouse or crossdock where inventory is stored.
What is DC (Distribution Center)?
The credit hold code applied when orders exceed a balance limit or fail to meet deposit requirements.
What is D2?
The finance company associated with the code L3/S3.
What is Synchrony?
This department handles “In-home Service Requests” and “Mattress 90 Night Comfort Guarantee.”
What is Guest Care (GRT)?
The highest dollar amount an agent may authorize for compensation.
What is $200?
The acronym used for a customer’s account number in STORIS.
What is CID (Customer Identification Number)?
This manual hold is placed on all open orders for a customer.
What is C4?
Altering prices, discounts, or contact info on financed orders can have this consequence.
What is it can void the financing contract?
Tickets for property damage requiring incident reports go to this department.
What is Distribution Centers (DC)?
Refunds cannot be processed for these orders since payment went directly to Ashley Online.
What are AshComm Orders (600)?
This abbreviation indicates an item is no longer manufactured or sold in stores.
What is DISCO (Discontinued)?
This routine allows you to manually remove a credit hold.
What is Update Receivables Credit Approvals?
The tool used to confirm finance company terms in STORIS.
What is the Finance Payment Estimator?
The ER Ticket Request tab allows you to search tickets using this identifier.
What is the Customer Identification Number (CID)?
This is the first form of refund to offer before other options.
What is a gift card?
The acronym used for notes documenting all guest interactions in STORIS.
What is ACL (Audit Comment Log)?
This routine is used to see all orders currently on credit hold.
What is Report Open Orders on Credit Hold?
Guests must do this if they received a partial delivery on a financing plan that prohibits partials.
What is go into the store?
Protection plan concerns and NUNL packages are handled by this team.
What is the Business Management Team (BMT)?
After creating a credit in STORIS, this final step completes the refund process.
What is submitting an ER Ticket using the Refund template and logging notes in ACL?
This abbreviation stands for Customer Pickup in STORIS.
What is CPU (Customer Pickup)?