Personal Content
Special Coverage
Shine Bright Like a Diamond
Who And What Is Covered
Remix
100
Is personal property covered for named or open perils?
Answer: named perils (only scheduled jewelry can have open peril)
Guideline: Coverage C: Personal Property (Contents)
100
What is the special limit for computers on basic Policy? How is it covered and what is the limit when adding HomeShield-R Package to the policy?
Answer: The special limit for computers is $2500 if stolen. If HomeShield-R is added the special limit is automatically increased to $5,000 and covered on an open peril!
Guidelines: Coverage C Personal Property, HomeShield-R Package
100
Is scheduled jewelry covered for named perils or open perils? What deductible is applied for scheduled jewelry?
Answer: Open Perils, no deductible applies for scheduled jewelry claims
Guideline: Scheduled Jewelry Endorsement
100
I have 3 best friends (not related) that live with me. Can I add them as a co-applicant to cover their property because they live with me? Is this acceptable?
Answer: No, Significant others who meet eligibility requirements are the only non-related people allowed to be covered on the policy. Family living at the residence are automatically covered. It is unacceptable and should be transferred to Homesite.
- Properties being occupied by more than 2 unrelated individuals must be referred to Progressive Home Underwriting.
Guideline: Additional Insured/Co-Applicant/ Occupancy/Use
100
True or False: Homeshield-R doesn't eliminate the 10% rule for 1 unscheduled item.
Answer: False. Limitation is eliminated & unscheduled item is covered at its full value when Homeshield-R package is selected.
Guideline: Homeshield-R
200
Do we cover personal property that is kept in my storage unit, if so, how much is covered?
Answer: Yes, we cover property in a storage facility, but it is limited to 10% of the Coverage C amount. So, the only way to get more storage coverage is to increase Coverage C
Guideline: Coverage C Personal Property
200
What coverages are automatically added when HomeShield-R is included on a policy that are not available before adding the endorsement?
Answer: Water Back-Up, Personal Injury
Guidelines: HomeShield-R, Water Back-Up, Personal Injury Coverage
200
If you increase jewelry is there a deductible that will apply?
Answer: Policy deductible does apply to increased jewelry.
Guideline: Increased Limit on Jewelry, Watches, & Fur
200
If I have 3 unrelated roommates, can I get a policy for all of us through ASI? If so, what is the requirement? If not, what is the process?
Answer: Properties being occupied by more than 2 unrelated individuals must be referred to Progressive Home Underwriting.
Guideline: Occupancy/Use
200
How do we increase the Loss of Use coverage?
Answer: The only way to increase Loss of Use coverage is to increase the contents coverage amount. Loss of Use is 40% of whatever the contents amount chosen is.
Guideline: Loss of Use
300
What is the maximum we would cover for someone’s art collection?
Answer: We have a special limit for art capped at $1,000 for all the art they own.
Guideline: Coverage C Personal Property
300
If a customer has an umbrella policy with progressive what liability limit must be on the policy?
Answer: 300,000
Guideline: Progressive Umbrella: Required Limits of Underlying Insurance
300
If a customer chooses not to schedule an expensive piece of jewelry how does the basic policy cover jewelry?
Answer: We cover jewelry on an ACV basis, except for Texas. There is also a special limit for jewelry that caps out at $1,000 for all customer’s jewelry if stolen, except for Connecticut which is $1,500 limit. However, we could still offer to increase the theft limit for jewelry up to $5,000 by adding the increased limit of jewelry, watches, and furs endorsement.
Guideline: Coverage C Personal Property. Increase limit of Jewlery, Watches, and Furs
300
Do we cover pets? If so, in what way do we cover pets?
Answer: We do not cover pets like property, so if a pet were stolen, we would not pay. However, in some states we offer pet injury coverage that covers a dog or cat if injured on the property due to a covered loss of up to $1,000.
Guidelines: Coverage C Personal Property, Additional Coverages
300
If a customer has a signed Bo Jackson baseball card they want covered, how do we cover that?
Answer: We will cover the card on an ACV basis because it is a collector’s item. We also have a special limit for collectibles that maxes out at $1,000 for all collectibles this individual has. When HomeSheild-R is added to the maximum limit increases to $2,500. This means it is possible we could pay up to $2,500 for the card. The state of Connecticut does not have a maximum limit for collectibles/collections but is still covered at ACV.
Guidelines: Coverage C Personal Property, HomeShield-R
400
How do we protect personal property, ACV (Actual Cash Value) or Replacement Cost? Are there any state specifics for how we protect personal property?
Answer: Replacement Cost with exceptions. Antiques, memorabilia, paintings, souvenirs, collectors’ items, jewelry (except TX) are covered at ACV. North Carolina is the only state that replacement cost must be added as an endorsement.
Guideline: Coverage C Personal Property
400
What are the differences between the special limit for firearms vs. collections/collectibles
Answer: There are two differences. One, the total amount of coverage for firearms is higher at $2,500 compared to $1,000 for collections/collectibles. Two, the special limit for firearms only applies if they are stolen whereas the limit for collections/collectibles would apply for any of the losses (perils) we cover.
Guideline: Coverage C personal Property
400
Can you sell a policy with scheduled jewelry included without getting underwriting involved?
Answer: Yes, we can sell a quote with scheduled jewelry included without getting underwriting involved but only if the situation meets certain requirements. To be eligible to sell a quote with scheduled jewelry included: A single piece of jewelry would need to be valued less than $5,000, and the total amount of all jewelry scheduled cannot exceed $10,000.
Guideline: Scheduled Jewelry Endorsement
400
If a customer files a claim for a dog bit, do we cover that?
Answer: Yes, we do, but during the initial quote we must make sure the dog or any other animal living on the premises meets all acceptability requirements.
Guideline: Medical Payments, Personal Liability, Animals
400
I don't know the breed of my dog. How would you handle this per guideline?
Answer: It is important to document dog breed correctly, as policy could be canceled if there is an unacceptable breed present. They need to know the Dog breed, or we can't move forward.
- Help customer narrow down an answer if customer responds that the breed of their dog is mixed, unknown, or is a mutt. Examples of probing questions:
- What breed do you think an insurance inspector would identify your dog as?
- What are all the breeds your dog may be mixed with?
Dogs that includes 1 or more of breeds in list are unacceptable.
Guideline: Animals
500
On a basic Policy, if a customer wants $20,000 in contents coverage and we uncover that they have an item worth $3,500, will the 20,000 cover them correctly? If not, what would need to change to cover them properly?
Answer: There are two options. They can increase Personal Content Coverage to 35,000 or add HomeShield R Package where we eliminate the 10% rule.
Guideline: Personal Property Coverage C / HomeShield R Package
500
A customer selects $20,000 in contents coverage, but we discover the customer has a couch worth $5,000 and 1 computer worth $4,000. Explain what the possible consequences are if HomeShield-R is not selected?
Answer: The consequence is that the customer will not be covered properly. If HomeShield-R is not selected the most we would pay for the couch and the computer would be $2,000 each because we have a rule that we will only pay a maximum of 10% of the content amount per item. We could increase the contents amount to $50,000 so the 10% would cover the couch at $5,000 and the computer for $4,000. However, the computer also has a special limit for theft of $2,500 which means the customer would not be fully protected if the computer were stolen. By adding HomeShield-R we eliminate the 10% per item rule and increase the computer theft limit to $5,000, its covered on an open peril, and we do not have to increase the contents amount to achieve this, plus the customer gets all the other benefits that HomeShield-R provides.
Guideline: Personal Property Coverage, HomeShield-R
500
If a customer and their family have $4,000 total in jewelry but no singular piece of jewelry is worth more than $250, is there any coverage you would offer them to make sure we cover all their jewelry properly? Explain your conclusion?
Answer: We should offer the Increased Limit of Jewelry, Watches, and Furs endorsement. This endorsement would allow us to increase the special limit of jewelry for theft from $1,000 to up to $5,000. If we do not offer this coverage, we would not be covering the customer properly if all the jewelry were stolen. Also, since there is no single piece that is higher value scheduling the jewelry would not be needed but could still be offered.
Guideline: Increased Limit of Jewelry, Watches, and Furs
500
If a customer has an ineligible animal and the customer indicates they will dispose of the animal, can we move forward with the quote for ASI?
Answer: Disposing of animal to qualify for program is not acceptable.
Guideline: Animals
500
Is there coverage for food spoilage due to a power loss?
Answer: No, the policy does not cover food spoilage due to power/utility interruption.
Guideline: Coverage C: Personal Property/Named perils