Depts
Customer Service
Complaints
Cover Letters
Applying for a Job
100

IT maintenance department

ensure IT systems' availability, reliability, and performance. the professionals monitor computer systems and organization's networks and take corrective action when problems arise

100

the date on which goods are sent out to a customer

shipping date

100

to give a product back and receive a reimbursement

return

100

What is a cover letter?

A cover letter is a one-page document that you submit as part of your job application (alongside your CV or Resume). Its purpose is to introduce you and briefly summarize your professional background

100

under pressure

in a state of stress or anxiety because of having too much to do

200

sales and marketing department

deciding where the company should sell and what its prices should be

200

if a package is harmed or broken, it is _.

damaged

200

a shortcoming, imperfection, lack, or problem

defect

200

T/F: You send a cover letter with your resume.

True

200

careful

done with or showing thought and attention

300
customer relations department

support your customers, both before and after they buy and use your products or services

300

a statement that something is unsatisfactory or unacceptable

complaint

300

credited our account

money has been added to your account, usually after returning a product

300

What is the purpose of the 1st paragraph of a cover letter?

Introduce yourself (name and current job/studies)

Say which position you are applying for

Say where you saw the advertisement

300

vocational course

FP: professional development course that teaches you skills for a certain field

400

human resources department

the company department charged with finding, screening, recruiting, and training job applicants, as well as administering benefits

400

get back to you

to talk to someone again, usually on the phone, in order to give them some information or because you were not able to speak to them before

400

make a claim

to officially file a complaint

400

What are appropriate farewells for a cover letter? Name 3.

Yours faithfully,

Yours sincerely,

Sincerely,

Best regards,

Best,

Regards,

400

industrious

diligent and hard-working

500

accounts department

responsible for recording and reporting the cash flow transactions of a company

500

hold the line

pause the phone call

500

under warranty

a written promise from a company or a person to repair or replace a product that you buy from them if it develops a fault within a fixed period of time

500

What is an appropriate greeting for a cover letter? There are 3 answers, name them all.

Dear Sir/Madam,

Dear Mr./Ms. + Last Name

Dear [job title]

500

conscientious

wishing to do one's work or duty well and thoroughly