Isn't that a TO?
The customer inquired about a 2023 BMW 5 Series (which is in inventory and available).
What time are you able to stop in to test drive this vehicle? Does this morning or afternoon work best for you?
The customer inquired about a 2020 Acura MDX that is not in stock.
What is it about this vehicle that caught your eye? It appears as though we have a number of vehicles that meet the same requirements that you are looking for. What time today are you able to stop in to check out your options with the Specialist? Does now or later on today work best?
The customer says, "I can't come in until I get numbers."
I will be happy to get those numbers for you. If you are satisified by those numbers, are you able to stop in now or does later on work better for you?
The customer said, "I don't know my schedule today. I'll be in later on sometime. I can't set an appointment."
All the more reason to make an appointment so that we can get you in and out and back to your busy schedule! We're flexible though! What I can do is put you in for a tentative time. I will send you a text message right now to connect with you and then if that time changes, just shoot me a text and I will adjust it!
The customer says, "I dont want to come in because I hate wasting my time at the dealership for hours."
I understand your concern and we value your time at Holman. I would like to minimize your visit with us by getting some information right now. By being prepared and making a scheduled appointment, I can reduce your visit to the dealership by a couple of hours. What time today are you free to stop in?
The customer said, "Oh. Thank you, but I'm just shopping for a friend."
Wonderful! What time today do you think they be available to stop in to see their options?
The customer inquired about test driving a 2024 BMW X3, which is not in stock and can only be ordered.
Unfortunately, due to the fast market, we don't currently have a new X3 to test drive. However, while you're here you can test drive a newer preowned X3, so that you can see how well this vehicle holds up after a couple years of use! The Specialist will also show you what we have coming in so that you can pick exactly what you want. What time today are you free to stop in to talk to a Specialist about the options we have coming in?
The customer says, "I'm not ready to buy. Thank you for calling."
No problem! I would be happy to have you stop in for an informational session. Its smart to gather the information needed for such a big decision. You wouldn't want to do research for 6 months only to realize when you sit in the car that you don't like the feel of it. What time today are you free to stop in to drive the vehicle, feel it, smell it and experience it in person so that you can make an informed decision when you are ready?
The customer says, "I would like to get some numbers on the 2020 Chevy Malibu."
I will be happy to set an appointment for you to stop in to go over some numbers with the Specialist. What time today are you free to stop in? Does now or later on today work better for you?
The customer says, "You are too far from me. I have 5 other dealerships locally."
I completely understand. Quite a few customers actually drive from far distances to come to our dealership, because they feel they can trust our prices and our value. This is a big purchase. It is important to know you got the best value for your money. What I would like to do is have a Specialist reach out to you to answer some of your questions about the vehicle because we value your time. If we're able to earn your business over your local dealership, when do you think you would be able to get to us to see it?