Table of Contents
This section will help you understand how to notate and process in this system.
What is Customer Care System / USD section 19B?
This is how you access the WEBSITE.
This is the JA where you can find how to log a complaint.
What is JA19B14 Dynamics: Complaint Tracking ?
Buyer or co-buyer can give this to allow CSR to speak to their spouse.
What is verbal permission?
Customers can use this to view their account history, make principal payments and upload documents.
What is Account Manager ?
In this section you can find all the screens available for Desktop Integrator aka LA .
What is Section 6 Systems : 6A LA Screens?
In this section in AMO you can update address, email, phone number.
What is Profile ?
This complaint is an expression of dissatisfaction by the customer about Ford Credit’s products, services, processes, decisions, or interactions that does not meet the definition of a Compliance Complaint
What is a General Complaint?
If the account is 1+ or more days past due you can speak to this person not on the account.
What is non-obligated spouse?
Customers can request this when they have 1 payment remaining and the balance is too large.
What is Final Payment Reschedule?
Under Section 6 System is a commonly used Workflow that houses common request such as OOC, Payment Research , Copy of Imaged , and Auto Debit to name a few.
What is Workflow II Account Service Requests?
If its the customers first time accessing AMO customers must first setup this to verify their account.
What is enroll in Multi-Factor Authentication (MFA) ?
This complaint alleges a violation of consumer law (e.g., discrimination; contract disclosure issues; unfair, deceptive, or abusive acts or practices, etc.). Key words to listen or look for include, but are not limited to: illegal, harassment, misrepresentation, or unlawful. An allegation does not mean Ford Credit has committed a violation. It means the customer is stating they believe a potential violation may exist
What is a Compliance Complaint ?
This document will allow someone to make changes to an account that isn't theirs.
What is the POA?
Customers can use this to make a payment using routing and account # from their checking or savings account.
What is Telephone Payments?
In this section you'll find TPG to help you with your call with a 3rd party.
What is Unusual Situations under 2B Non-customer?
If a customer wants to setup Text or email notifications they would go to this section on the website .
What is Self Service Menu ?
What is a Compliance?
Do not discuss debt with a spouse without the customers permission unless the spouse signed the contract.
Bonus points if can answer: Or unless spouse resides with the customer.
What is the state of TEXAS?
Bonus Points answer: What is CT, LA, NH, SC?
You can use this job aid when someone wants to add someone or remove someone from their account.
What is Transfer of Equity TOE - TOL Lease ?
Section 5 Programs -Contracts you will find a job aid to help explain a customers APR.
Bonus Points for naming the other section that advises how it's determined.
What is Simple Interest Financing?(SIF)
Bonus points answer: What is Explaining Interest Rate JA5B2 ?
Canceling Automatic Payments can be found in this section on the website.
What is the Payments Landing Page?
What is Procedure 015/001 Attachment C?
While you can speak to third parties when it comes to due dates, address/phone/email updates, or extensions third parties are not able to do this.
What is to make changes to the account?
This page gives instruction on how to setup reoccurring payments and the timeframe.
Bonus Points if able to identify methods to setup this process.
What is Customer Electronic Funds Transfer (Auto Debit) and at least 2 business days?
Bonus Answer :What is via CCS, AMO and mail?