People
Ticket System
Helpdesk
Mac
Windows
100
What is the number for the Ask5000?
715-232-5000
100
Password Reset related Tickets should be assigned to...?
Rick Gunnufson
100
To re-image a Mac/Apple Machine the key to enter network mode is?
N key
100
The bar at the bottom (or sides) of a mac that holds your program icons is known as...?
The dock
100
How do you enable the trackpad on the 2011 and 2012 HP?
Double-tap the top left corner
200
Questions about ImageNow should be directed to...? Tickets about ImageNow should be assigned to...?
Sue Krings ImageNow
200
The page of the Ticket System that we use to check password status’s is the...?
TNadmin -> Account status
200
A laptop has poor battery life, but tests good in Battery Check. What steps could the user take to improve their battery life?
Turn down display brightness, Calibrate their battery
200
To change preferences on an OSX machine, you will go to the...?
System Preferences
200
To re-image a HP Machine the key to enter network mode is?
The F12 key
300
Sasha’s Phone extension is..?
ext. 5326
300
Where do you assign tickets for the full time staff?
The Master Queue
300
A computer freezes halfway through imaging. This has happened twice. What steps would you take next to troubleshoot the problem?
Hard drive test, try imaging it on a dolly
300
When imaging a mac, what options do you have?
OSX and Windows, just OSX, remove windows, grad image
300
A user has changed their password on their computer from student but now doesn't remember what they set it to. How could you help them out?
Network to the imaging station and choose 'forgot password'
400
Who is responsible for cabling and telephone issues for academic buildings?
Terry Nichols
400
What piece of information is essential to contacting a user. Think old technology...
User's phone number
400
Who can purchase Wisc Software?
Students who are currently enrolled and attending classes at a Wisconsin University.
400
To find system specs of a specific apple machine, one would open the...?
System Profiler
400
In what scenarios do we guarantee that the user's data will be backed up?
We never promise that their data will be safe. Always make them back up their own data before leaving it with us.
500
Who is the main full time employee for the PeopleSoft?
Jeff Ohvall
500
How do you determine if the user has a mac or hp computer through the ticket system?
Client Admin -> enter username -> Assigned computers -> Model
500
Explain how to do a loaner for loaner.
Go to their open ticket, unassign their loaner, assign their new loaner, print out the new ticket, have them sign it, stick it their previous loaner and put notes on the ticket for the reason the loaner was returned, place in returned loaner cabinet. (follow lisa's sheet....)
500
How do you swap out the hard drive on a Mac (at ask5000)?
You can't, send it to Mac Repair.
500
In Windows, how can you check to see what IP address is assigned to a computer?
using command prompt, type in ipconfig