ERCOT Market
Which ESIID status in ERCOT indicates that an ESIID has been retired and is no longer in use?
Inactive
What are the 4 billing formats?
1-1, M-1, M-M, and EDI
What T-Code would we use to quickly open and download an invoice PDF (if we already have the invoice #)?
EA40
Until 4:00pm same day
How many super users should we create on BP's MyAccount?
1
What should the ASM do if the customer requests that TXU deactivate a meter for 1 month for construction purposes?
Submit a temporary disconnect
When a customer swings, their bill will have a charge for _____.
Under OR Over usage
What is the name of the ISU table you use to find if a broker is assigned to a customer's contract?
ZBI_PAPER_CONT
Which RSR field should you fill out when you are going on vacation and need to add another ASM to receive RSR updates?
Account Manager or Sales Assistance Backup Owner
What number do you use from the ZAQESIID T-Code in ISU to fill out the "ISU Contract" on a BAF?
CONTRACT (3rd column)
A customer already has service at one of their properties with another REP, but they want to add it to their TXU contract. What market transaction should we submit on the add form?
Switch
What is RTSPP pricing based on?
15-minute intervals
Where can you most easily find a CA's billing address?
CAA2
On an ESA case, the customer responds and confirms the ESA is valid. What deal change type should the ASM submit?
Delete
In CXT, where can you find the PDF copy of a TOSA contract to download and send to the customer?
Recent Communications (along the right margin of the screen)
We receive a BPEM case for a 650_04 meter removed. What should the ASM do if they receive no response?
Submit an ESA Deal Change to liquidate volumes with MVO request (with internal notes)
Name any ancillary charge.
ECRS, Firm Fuel, TEEEF, Securitization. (Other ERCOT Incremental AS Charges is also acceptable)
What T-Code would you use to find if a payment has been posted to an account?
FPL9 (or FP30)
What is the new RDS Request Type for liquidations that are requested by TXU credit and collections department?
Legal Demand
When we waive a settlement cost or broker fee on an RSR, how do you know if the BAF Requested Type should be "Post" or "Don't Post"?
Check the "Settlement Information" section of the RSR: Total Settlement and Settlement Not Passed fields
We receive an IGL case for an inadvertent gain: the current REP is requesting that TXU regains the ESIID. TXU has already liquidated the volumes. The ASM reached out to the customer and SE but received no response. What action should the ASM take?
TXU must regain the ESIID!
Customers must have a minimum peak demand of ___ to qualify for a custom product.
50KW
What ZSE16N table can you use to pull multiple invoice numbers by CA (and vice-versa)?
ERDK
A customer is swinging from under-usage but has requested to add a new ESIID to the contract. What deal change type would you recommend?
Add
On a BAF, when should we use "Billing Adjustment" as the Adjustment Category (i.e. instead of Courtesy Adjustment)
When the cause of the BAF is considered a system error, not a person error.