FUN FACTS
The founder of Longo Toyota's First name is.
Who is Dominic
What does CVT stand for?
Continuously Variable Transmission
seaweed paper, crab, cucumber, rice and avocado
what is a california roll
Without this you are just a Valet...
A pen
Guest was just had their 2014 Camry in for and OIL and Oil Filter Change only, Now there is a noise heard coming from the right rear interior of the vehilce. What should you do?
A) charge them $150 and send it back
B) test drive with Foreman
C) hide and wait for the next car
D) set reservation for another day when you are not here due to the extennded wait time
Do the right thing
B) test drive with foreman
How Many cars were sold in the First year of operation?
what is 469
Dealer Suggested Services:
How ofter should we suggest a World Standard fluid exchange?
5 years or 60k miles.
Guest comes in for a concern on their brand new vehicle, its is a normal charteristic as compared to a like vehilce after test driving with shop foreman. The guest wants it repaired.
What is the next step in the FRFT protocal?
Have guest call TMS CEC center.
in dealer daily there is a a form used to help with wind noise, which tab whould you select?
A) ACE
B) TIS
C) Knowledge Center
D)Toolbox
C) Knowledge Center
guest states:
Ever since my you replaced my antenna, my vehicle overheated and you "meaning the dealership" needs to pay for it all repairs.
you should?
A) Laugh it off, and ask if you should schedule a reservation for inspection, than ask are you serious?
B) Review the Repair Order and see what was documented also get management involved
C) check with security to review available footage
UNSCRAMBLE
hsitce
nosyhet
gtyinreit
Ethics
honesty
integrity
Technician A states vehicle that starts with Conventional Oil then switches to synthetic can not swtich back to Conventional.
Technician B states on most Toyota vehicles, transmission fluid can be subsittuted for power steering fluid.
Who is correct?
Technician B, is correct.
Mick Jagger is the lead singer to which band?
Rolling Stones
guest is coming in for a Major service, you notice that there are previous suggested services for a total amount of $1700.00 the guest is hinting they want to miove forward but price seems to be an issue, you should:
A) offer a 15% discount
B) prioritize the repairs for each visit
C) Payment plan using Sunbit
D) Just sell the tires and move on to the next guest.
C) offer Payment plan using Sunbit
A) test drive, with foreman and ask when the last time the wheels have been balanced.
B) time to use the restroom
C) offer re-rotate.
D) sell 4 tires
(A) and (C)
A cowboy rode in to town on Friday stayed for 3 full days, and left on Friday. How is this possible?
The Cowboy's horse is named Friday.
True of Flase
A true start Battery does not come with 24 months of roadside assistance.
False the Battery comes with 24 month roadside assistance
If on Fire you should?
stop drop and roll
Where can you find a link to email a guest for more information reguarding a part you are suggesting to replace?
Dealer Daily in the ACE tab
Guest States; after my oil and filter change the check engine light is on and will almost stall when turning the steering wheel. The vehicle did not make it past the gaurd shack. You should;
A) send it back for diag after guest authorizes $150 diag
B) Lift the hood and check for the loose intake pipe.
C) advise to drive more miles should be fine
D) All of the Above
B) Lift the hood and check for the loose intake pipe.
Longo Toyota of Prosper Texas is 1448 miles away, if there is no traffic and you do not have to stop for a restroom break, you eat snacks and packed sandwiches, you are cruising at 65 mph, how long would it take you to get there?
Approximately 22.28 hours
what gerneration pruis has the adjusment for 4 wheels while doing an alingment?
gen 4, 2015
they see me _____ they hating
what is rolling
what is the number one tool when greeting our guest?
Your Smile :)
guest states after the oil and oil filter change, we damaged the oil drain plug and added silicon to keep it in place. Another shop refused to work on the vehicle. You should;
A) hang up on them, state wrong number
B) schedule DSPM inspection
C) remove additional floormat
D) offer guest a rental refund service and order oil pan with gasket internal all repairs needed.
E) none of the above
F) advise our process and invite guest in to verify nothing is worng
F) advise our process and invite guest in to verify nothing is worng