Management & Leadership
Internal vs. External Communication
The Business Plan
Miscellaneous
Miscellaneous 2
100

What are the three Mangement Styles

Delegating, Participating, Telling 

100

What are the two types of communication discussed in the chapter?

Internal & External 

100

What is a road map of where the business wil be going?

A Business Plan 

100

What are the three different types of leadership styles?

Autocratic, Democratic, Laissez Faire

100

When usiong the Delegating style of management employees need what:

Low level of support, low level of guidance 

200

Which Management style works best when employees are : not willing to do the job, not able to the job 

Telling 

200

What is horizontal communication also known as?

Lateral communication 

200

What are the five sections of a business plan?

Executive Summary, Business Description and Analysis, Organization and Marketing Plan, Financial Plan, Supporting Documents 

200

When should you use democratic leadership? 

When time is available, when the team is motivated, when the group has some degree of skills or knowledge 

200

What are examples of two-way nonverbal communication?

Facial expression, eye contact, body language, hand gestures

300

When should the Autocratic leadership style be used?

When time is limited, when group skills and knowledge are lacking, when the group is not acquainted with each other

300

What does it mean when the sender is "encoding" a message?

a sender selects and organizes message to be sent

300

What is the mission statement?

The purpose of the organization 

300

What are examples of two-way spoken communication?

Informal conversations, interviews, telephone conversations

300

An informal system where communication flows rapidly and information is often inaccurate or needs clarification 

The Grapevine 

400

Which leadership style gives little to no direction, gives opinions only on request, and have no "in charge" position 

Laissez Faire

400

What are the physical and mental distractions when it comes to effective communication?

Interruptions, noises, preoccupation with other matters, developing a response rather than listening, poor timing 

400

What is the third section of a business plan?

Organization and Marketing Plan 

400
What differences between speaker and listener create barriers to effective communication?

Age, Education, Culture, Experiences 

400

Oganization & Marketing Plan includes details on what

Proposed organization, Proposed product, proposed marketing plan 

500

Name 5 traits of a good leader?

Hard working, decisive, logical, solves problems, listens, speaks effectively. motivated, understanding, respectful, assertive, courageous, trustworthy, self-confident

500

What are the listener traits that create barriers to effective communication?

poor listening skills, not open to new and different ideas, lack of empathy for speaker, negative feelings about the speaker, low interest level

500

What are the legal and miscellaneous support documents of a business plan?

Certificates, licenses, tax requirements, codes, sample policy and procedures manual 

500

How long should an executive summary be?

NO LONGER THAN TWO PAGES 

500

Who is going to win the Sunday Game between the Saints & the Cowboys?

NEW ORLEANS SAINTS


IF YOU SAY COWBOYS YOU LOSE 100 POINTS