Metrics Homepage
How is Yes Today Measured?
Signed PAR and Apt made
When are Schedule Audits due?
Every Wednesday.
How do you control Patient Financing Fees?
Which Promo the Patient Chooses
What Metrics are on the Office Report Card?
Yes Today, NP Show rate, % Balance Collected Today, % of patients with 5.0 google review.
What 3 Metrics make up your office 5 Star rating?
1) NPS
2) Google Rating
3) Complaints per patient
What is the BAM for NP TX Accepted?
$2,500
When do you Park NPs?
If you have less than 4 NPs on entire Schedule, Openings in Production & Low Demand, unconfirmed.
What is the Max OT %?
0.5%
What metric dictates the MCD/Associate profit share percentage?
Net Promoter Score
What does NPS stand for and how is it calculated?
Net Promoter Score
Based off of one question in the survey. Would you refer your friends and family?
Are Hygiene Adjuncts considered Same Day Starts?
False.
Which doctor schedule do you fill first?
Associate's Column
What line does the ADSP hit on the P&L?
Insurance Adjustments
What is multiplied by the monthly percentage to calculate the OM incentive?
Controllable Gross Profit (CGP)
Where do you go to see your office complaint data?
Qualtrics
True or False: TAPA Sales are from NPs only.
False. Its total accepted dollars by ALL Patients.
Who can put Blocks on the Schedule?
RMs. (OMs can if they clear it w/ RM.)
Do Associate/MCDs pay Office Staff Wages?
No
What is a good Crown to MFS%?
60%
What is the best way to drive google reviews?
QR Codes, Incentivizing your staff to consistently talk about leaving a review, You talk about google reviews.
What are the 5 Keys on the metrics homepage?
1. Demand/Opportunity, 2. Acceptance, 3. Completion, 4. Completion by Line of Business, 5. Patients.
What is the easiest way for a clinician to control their schedule?
Be descriptive when writing out treatment plan. Treatment plan by visit.
What is EBITDA and the BAM%?
Earnings before Interest, Taxes, Depreciation, and Amortization. 17%
How do CAR reports/narratives affect your incentive?
It affects the deposit because its prolonging insurance payouts.
How are the three metrics in the five star program weighted?
1) NPS 20%
2) Google Rating 40%
3) Complaints per patient 40%