Restriction Diction
Workaround process for MFA
Add CIWB and remove CIWB
What has to be said to the client when answering or out calling clients to avoid a defect
recorded line
Name a restriction to be offered and added to a client's profile when a FHF needs to be submitted and a possible investigation into the profile
CIWB, Client initiated Temporary Restriction
Client claims their device was stolen
Computer compromise
Day you need to have all exceptions entered into Alvaria to avoid an occurrence
Thursday, the prior week
Restriction name for 10 days
Client Initiated Temporary Restriction
Voice Verification Verified requires more security to be asked T/F
False
2 failed attempts at security questions does what to a profile unless ASQ's are answered
Locks it down
Money was moved out of a client's account
Fraudulent transaction
Number of people that can be out on a single day in ASR
3
Name of the restriction Fraud applies for FULL lockdown of a profile and accounts
Wave Block
Client must pass what when calling Vanguard
Security
ASQ stands for what
Account Specific Questions
Client received an text that came from a full phone number and not a short code (5-digit code) from VG
Smishing
Resource for ASR that explains step by step instructions- BONUS POINT is you can name the author/trainer responsible for writing this
Procedures Manual/Kayla Gamez
Restriction ASR can remove to reregister clients using OTP
Client initiated Web Block
Name of the verbal password added to profiles for caller access
Enhanced Security Password
Two options to add to a client's profile to heighten their security when calling in
Voice Verification
Enhanced Security Password
Client receives an email that says a transaction occurred and is not from a VG address. EXTRA BONUS if you can name the email address to forward this email onto
Phishing, Phish@vanguard.com
Phone number for ASR direct, and hours of operation
877-223-6977, M-F 9am-6pm EST
Reregistration is possible with FTP or Frequent Trading Policy Restriction on profile/accounts
Yes
What needs to be asked to avoid a defect when a 3rd party is on the line with a client
Verification that security and all conversation regarding profile/accounts is ok'd by client to speak about in front of the 3rd party
What scan does a client need to complete and state on a recorded line prior to reregistration in most cases submitted to ASR per the Fraud Dept?
Full virus scan
Vanguard Employee calls ASR hotline to get advice or direction for next steps
Crew Consult
What do ASR members need to add to dynamics client profile after sending a FHF in?
Contact event with FHF #