Restriction Diction
Workaround process for MFA (multi factor alert)
Add CIWB and remove CIWB
What has to be said to the client when answering or out calling clients to avoid a defect
This call is on a recorded line
Name a restriction that can be offered and added to a client's profile when a FHNF needs to be submitted leading to a possible investigation into the profile
CIWB, Client-initiated Temporary Restriction
A client claims their device was hacked is known as
Computer compromise
Day you need to have all exceptions entered into Aspect to avoid an occurrence
Thursday, the prior week
Restriction name for a 10-day block
Client-Initiated Temporary Restriction
Voice Verification Verified requires more security to be asked T or F
False
2 failed attempts at security questions does what to a profile unless ASQ's are answered
Locks it down
Money was removed out of a client's account
Fraudulent transaction
Number of people that can be out of office on a single day in ASR
3
Name of the restriction Fraud applies for FULL lockdown of a profile and its accounts
Wave Block
Client must pass ____ when calling into Vanguard
Security
ASQ is the abbreviation for
Account Specific Questions
Client received a text that came from a full phone number and not a short code (5-digit code) allegedly from VG
Smishing
Resource for ASR that explains step by step instructions- BONUS POINT is you can name the author/trainer responsible for writing this
Procedures Manual/Kayla Gamez
Restriction ASR can remove to re-register clients using OTP (one time passcode)
Client-initiated Web Block
Name of the verbal password added to client profiles for caller access
Enhanced Security Password
Two options to add to a client's profile to heighten their security when calling in
Voice Verification
Enhanced Security Password
Client receives an email that says a transaction occurred and is not from a VG email address. EXTRA BONUS: if you can name the email address to forward this email onto
Phishing, phish@vanguard.com
Direct phone number for ASR and hours of operation
877-223-6977, M-F 9am-6pm EST
Is re-registration possible with FTP or Frequent Trading Policy Restriction on client profile/accounts
Yes
What needs to be asked to avoid a defect when a 3rd party is on the phone line with an account owner
verbal consent
What scan does a client need to complete and state on a recorded line prior to re-registration in most cases submitted to ASR per the Fraud Dept?
Full virus scan
Vanguard Employee calls ASR hotline to get advice or direction for next steps is known as
Crew Consult
What does ASR Crew need to add in Dynamics to a client's profile after submitting a FHNF
Contact event with FHNF #