ASR Support and CA CSS

ASR Land

100

Ensure these 3 things are noted during communications. 

1.Direction (inbound/outbound)

2. Method (phone/email)
3. Contact (who)

200

Debtor contacts Apex to have their account unlocked. What steps do you take?

Find Debtor > Online User Management > Select email of the user that is currently locked out > Flip "account locked" to NO

300

Aging means.. 

List of Invoices Due on Debtor Account 

400

Default call back days set for ASR

7 days

500

Name 3 tasks that are sent to Credit team. 

1. DDM
2. Payment Service Linked
3. No Buy codes
4. Change Subject Line Verbiage
5.Multiple Invoices - Yes or No

Acronyms

100

TONU

Truck Order Not Used

200

TC

Targeted Collections

300

DDM

Default Delivery Method

400

COI

Certificate Of Insurance

500

RMIS

Registry Monitoring Insurance Services

Phone Calls

100

FREE SPACE!!

CONGRATS, YOU GOT EXTRA POINTS!!

200

Caller would like to get signed up for factoring services. This is where you would transfer them to

CQ-Sales

300

A client calls in and is requesting a credit check. This is where you would transfer them to. 

CQ-CreditInfo

400

Client calls needing a new fuel card. This is where you would transfer them to. 

CQ-IntegratedServices

500

Nick Burns is... 

A voicemail set up for solicitor and sales calls. Not a real person and actually based off a SNL skit. 

CSS Space

100

Minimum number of contacts before sending up to AE Review

3

200

Original images will be stored in M3 this long. 

90 days

300

True or False: An invoice can NOT be flagged for AE Review if it is under 60 days old. 

False: Flagging for AE Review is up to CSS discretion - exceptions happen. 

 

400

Name the 4 sections required to be completed when filling out a Landstar BOL

1. Shipper
2. Receiver
3. Landstar Ref Number
4. Carrier Name

500

Name 3 After Purchase DDM Debtors

1.Universal Freight Systems
2. Landstar
3. Allen Lund
4. King of Freight
5. Charger Logistics

Wild Cards

100

This is how you report SPAM emails. 

Right click and select Junk OR forward as an attachment to Spam <[e-mail]>

200

FREE SPACE!!

CONGRATS, YOU GOT EXTRA POINTS!!

300

Name 3 debtor portals Apex has access to. 

Answers will be verified..

400

Uh oh.. Broker is not showing up in M3. These are the steps you take. 

1. Check rate sheet and search in Find Contact by email
2. Forward to [e-mail] to set up a new debtor or monitor location

500

Cash Remittances go to..

[e-mail]