4 horsemen
Define criticism
A negative interaction that includes blaming and disapproval
List a symptom that wind up is occurring
E.G. Raised heart rate, muscle tension, increased temperature
Give an example of an assertive body language cue.
Standing up straight, relaxed hands, nodding, relaxed mouth, hands open, comfortable
Avoiding eye contact
Passive/non assertion
Give an example of something that could be said with contempt.
Anything that includes mockery, put downs, sarcasm, insults or derision.
When does the wind up start?
~10BPM above resting heart rate
Give an example of words to NOT use when being assertive.
always, never, why
Hoping others will read your mind. Withholding opinions.
Passive/non-assertive
Which horseman- Well technically, it was Susan's mess up. She should have caught this before it even came to me!
Defensiveness
How long does it take to recover from hormonal flooding?
Minimum of 20 mins
How does being assertive differ from being aggressive?
E.G. Assertiveness respects both people's rights and aims for win-win. Aggression only considers one person's right and aims for win-lose.
Expressing annoyance
assertive (when done well)
Name all 4 horsemen of the apocalypse behaviours.
stonewalling, contempt, defensiveness, criticism
When does flooding occur?
Over 30BPM above resting heart rate
Improve this question- Why is this so important to you?
What makes this important to you?
Making a complaint
Assertive (when done well). Criticism is aggressive, complaints are assertive.
Which horseman- You really messed this up. I don't know why I bother assigning you important tasks. You probably think you’re doing a great job, but it's obvious to everyone you're completely out of your depth.
Contempt and criticism
What is it called when your thalamus bypasses the visual cortex and sends quick information directly to the amygdala?
the low road
Improve this- You never get the report structure right.
E.G.I noticed some errors in your report structure
trying to get what you want in any way that works
aggression