Case Mechanics
Where can you locate SOPs in Paragon? 2 paths
1. Lobby > Search all your cases > Refine Search by SOP > Go
2. Case > Search bar above Atlas card
3. Paragon Menu > Search (also known as the paragon workbench)
You can perform 3 Types of Transfer, name them
1. Internal Transfer (Queue) = to another associate working on paragon.
2. External = to someone not working on paragon
3. Agent = to another associate.
Name 4 Types of Product Identifiers
GTIN
EAN
ISBN
JAN
UPC
Individual Sellers pay what fee?
Per item fee on each item sold.
Yes
Where can you search using keywords for Atlas Card if you are unsure which to select?
Search Seller task
Can be found under the Atlas Card section of case.
What resource should you share with Sellers for providing instructions/info?
Help Pages from Seller Central
REMEMBER: SOPs and internal tools are NOT to be shared!!!!
Anything on Seller Central can be shared to Seller as this is Seller facing content.
In order to sell an item not already in our Catalogue, what is the path Seller must take?
Inventory > Manage All Inventory > Add a Product > Blank Form
or
Catalogue > Add a Product > Blank Form
What is the difference between Linked & Unified Accounts?
Linked: Two Regions linked together, for example NA & EU regions.
Unified: all the marketplaces within that region are accessible from one page. Example: (IT,ES,DE marketplaces for EU)
''My account is under verification for 3 weeks, can you please tell me what is the delay?'' Who to transfer?
KYC
What button would you select to Peak Seller Account?
View Seller Account - allows SPS Associates to view accounts in read only function
If there are no PWFs available for the atlas card chosen, what should you do?
Use Paragon search to find relevant SOPs.
What attribute is required for Seller to provide when creating a new listing?
Product ID
Upon registering which payment details must a Seller provide during the Billing segment?
Credit Card details
''How can I update the image on my ASIN?'' Who to transfer to?
You don't transfer, you can inform the seller general info on how to do changes but if changes have been done and are not reflecting after 24hrs, then you transfer to IIDP
The Standard Annotation (NOT TRAINING) should have which 4 key pieces of information? Look for SOP!
UC stands for what?
Unified Communications and can be found under the Atlas Card once selected for relevant skills.
What is the difference between ASIN and SKU?
ASIN - every product in all our Amazon Marketplaces has a unique ASIN assigned to it. Everyone can see the ASIN on the marketplace.
SKU - this is the sellers own personal identifier for their inventory and internal to their selling account.
Where in Seller Central can we see Sellers Name & Business Address information?
Account Info > Identity Information/Business Address
The Effective Communication Framework is made up of what 6 components?
Greet
Read
Confirm
Research
Solve
Close
Which SOP has the majority of Atlas cards and connected PWF available for different use cases?
Launched Paragon Workflows Info
911 Cases can be recognized how? 3 answers
911 Red ''Urgent'' Banner at top of case
Case Severity
Queue Name will have 911
ASINs start traditionally with what Letter & Number?
B & 0
Professional Sellers pay what fee?
Monthly Subscription fee
Seller needs help removing a child ASIN from a variation family. Do we handle this?
No, transfer to IIDP