Guides
The 110 and 210 boxes almost always have this guide.
Spectrum Guide
Component is commonly this color of cable.
Red, Blue, and Green = Video
Red and White = Audio
The top left of the bill has this information.
security code and account number
Unplugging and plugging back in is an example of what.
Power cycle
This is the limit for your courtesy credit.
$10
Most common L-CHTR Guide.
iGuide
Remotes will not control volume and power for the tv if it is not _____.
Paired
This is where a customer should initially find their security code when they first sign up.
Welcome Email
This should be done if there is an issue outside of your scope of support.
Transfer
Receiver fee is an example of what type of charge?
Recurring charge
This tool will fix most Spectrum Guide issues.
Spectrum Guide Repair Tool
HD, SD, and DVR are examples of this type of equipment
High-Definition Digital receiver
Reps can change the security code for a customer if they have done this.
Authenticate
Seasonal can only be applied once every how many months.
12
Self-Install fee is a example of this type of charge.
One Time Charge
Most common L-TWC Guide.
ODN/MDN
TV, Input, and All is a good indicator of which remote.
Spectrum Guide Remote
Customers must confirm this before they can change the security code
Contact preferences
Which box can only be troubleshot using the equipment issues tree?
DTA
How long must an outage go on for to be considered for verified credit?
4 Hours
This guide usually found in only 1 part of California.
Sara Guide
What two buttons do you hold to begin pairing a spectrum guide remote?
Menu and ok
Customers would need to go here to change the security code.
My Spectrum App
Seasonal brings the customer package down to this.
Basic
This way of paying takes around 7-10 days to apply to the account.
Payment by mail.