Guides
The 110 and 210 boxes have this guide
Spectrum guide
Component is commonly this color of cable
Red, Blue, and Green
The top left of the bill has this information
security code and account number
Unplugging and plugging back in is an example of this
Power cycle
This is the limit for a reps courtesy credit
$10
This guide is the most common in legacy charter
Iguide
Remotes will not control volume and power for the tv if it is not this
Paired
This is where a customer should initially find their security code when they sign up
Welcome Email
This should be done if there is an issue outside of your scope of support
Transfer
Receiver fee is an example of this
This tool for spectrum guide will be useful for fixing some spec guide issues
Spectrum Guide Repair Tool
HD, SD, and DVR are examples of this type of equipment
Digital receiver
Reps can change the security code for a customer if they have done this
Authenticate
Seasonal can only be applied once every how many months
12
Self Install fee is a example of this type of charge
One Time Charge
This guide is the most common guide in LTWC
ODN
TV, Input, and All is a good indicator of this remote
Spectrum Guide Remote
Customers must confirm this before they can change the security code
Contact preferences
Equipment issues is the only flow that is for this type of equipment
DTA
This is the amount of time that a outage must be to qualify for a credit
This guide is found in only 1 part of California
Sara Guide
**DAILY DOUBLE**
What two buttons do you hold to pair a spectrum guide remote?
Menu and ok
Customers would need to go here to change the security code
Myspectrum App
Seasonal brings the customer package down to this
basic
**DAILY DOUBLE**
This way of paying takes around 7-10 days to apply to the bill
Mail the payment