Transactions
The necessary steps to follow for all cash transactions.
What is count by hand, double count and use of the money counter?
Response to an active threat/shooter
What is run, hide, flight?
Pay by Link requirements (list all)
What are billing and shipping address match, existing client profile and at least 1 year since the clients' last purchase?
Two categories that contributes to loss
What is IP and Shrink?
Action to take for Blue and red flag client profiles
What is "Do not sell" and partner with management for communication support if needed.
This transaction number begins with "NX" as opposed to a numerical number
What is one client one stop?
*DAILY DOUBLE*
Tesla & Gucci
What is the meeting designations for emergency and active shooter
Device used only for VIC transactions with adequate information on file.
What is FD410?
IP Goal
What is 0.08%?
Three ___ per transaction.
No more than 6 ___ per transaction.
fill in the blank--
What are leather goods and SLG?
*Daily Double*
Cash transactions over $10,000 will automatically require this to be filled out.
What is an 8300 form?
Scenario (provide response): A client has tripped on the rug and has fallen. He does not stand up and complains that his knee is severely hurting. There are no signs of abrasions, bruising or blood. Client does not feel like they can stand up.
What is ask the client if he is ok and if he needs an ambulance (if he declines, don't call one). Offer first aid (ice pack) and partner with manager for the accident report?
*Daily Double*
Client must use a credit card that matches their ID if they qualify for this (hint: they cannot use cash for this type of transaction and this is not an employee purchase for crying out loud)
What is tax exempt?
*Daily double* This should remain at 0.18%
What is shrink?
*Daily Double* List 3 requirements for tax exemption
What are:
1. Purchaser's ID
2. State exemption certificate
3. Copy of the exemption card
4. Approval from Corporate
5. Copy of the credit card with the name of the organization printed on the card (non-profit)
What are item lookup and product catalogue?
Channel of communication to address fraud, misconduct, and or theft
What is the LV Internal Hotline
X Store and Mobility are offline, what is the process
What is
manual invoice for receipts, client receives the top portion of the three receipts
transact thru the fd410
Internal, external and paperwork
What are 3 causes of shrink?
name 3 skus under considerable increase in demand
What are: Carryall, Boulogne, Pochette metis, Pochette metis EW, OTG PM, Diane, Speedy 20 and WOC IVY mng?
New Upgrade that occurred in October product catalog to initiate a transaction
What is "Add to Cart" Function
*Daily Double*
command that may be given in an Active Threat situation. This command requires individual(s) to find a safe, secure & discreet, pre-determined location where you should remain until instructed otherwise.
What is "Shelter in Place"
What are:
VIC client approved by management
Updated each year
Client name, address and profile must match billing
Signed paperwork by client and manager
Communicating when stepping off the sales floor, putting product away and looking to replenish product from the walls are examples of this
What is loss prevention?
*DAILY DOUBLE*
This person must approve any sales that exceed the following policies:
- 2 similar LG skus
- More than 12 LG's per year
Regional VP Northeast Cara Trevino