All about the Benjamins
How should you handle a cash transaction?
Double count
Where is the evacuation meet up point?
Ralph Lauren
How should you proceed if the client's profile red?
Explain that you are unable to proceed with the transaction and that they should have received communication via mail
How many pieces should you show at a time?
3
When is it acceptable to swipe a credit card?
When it is a card that does not have a chip
What is our security phrase
I need more bags
What are the leather goods Sales Limitations for the day, month and year?
3, 6, 12
If you have a client in the fitting room and need to step away, what should you do?
When you leave a client in the fitting room alert a member of leadership/alert a security guard and give a detailed account of merchandise quantity
If a credit card is declined two times, what should you do?
Ask for a different form of payment
What do you do in case of active shooter
What is Run, Hide, Fight
If the client Exceeds Sales Limitations, the client's profile will be flagged as what?
Orange of red
How many people should be using the fitting room?
1
What is the preferred method of payment.
Tap-to-pay, physical card and mobile wallet
If there is A P.ETA. protest and the manage to make it in the store what should you do?
Ensure your clients are safe, and assume you are being recorded
There are limits to how much an employee can purchase, who's responsibility is it to monitor those limits?
The employee
If you notice someone conceal a wallet in their pocket, what should you do?
Issue a recover statement
Client A and B are shopping together. Client A intends to make a purchase but realize the total will be more than $10,000 in order to avoid the reporting requirements, client A gives one of the products to client B to purchase on their behalf. Both clients pay with cash- Client A spends $6,000 and client B spends $5,000. How do you handle this transaction?
Fill out an 8300-form including both clients information.
What is Asset Protection number 1 priority?
Safety
What form of payment can an employee use to make a purchase?
Credit card
What should you do if you need to show more than 3 items?
Partner with a manager and let Asset Protection/Guard know