AP Policies
AP Statistics
AP Technology
Health and Safety
AP Miscellaneous
1
Which store colleagues can apprehend a shoplifter?
Only Asset Protection
1
If a customer becomes aggressive in the store what is your first priority?
Your safety
1
What does AP stand for?
Asset Protection
2
Name 1 thing you should do if you suspect someone is shoplifting?
Observe
Report
Page/call AP
Phantom security pages
2
What is the name of the security tags on high valued merchandise?
Spider Wraps
2
What should you do immediately if you see a spill on the sales floor?
Stay with it, prevent customer access, and report or clean it up.
2
What’s the term for theft involving multiple people working together to steal large quantities of merchandise?
Organized Retail Crime (ORC)
3
True or False: Colleagues are allowed to bring personal belongings into their departments.
False. All personal belongings, including jackets, are to be left in the breakroom.
3
What is the name of the cart locking system in the lobby?
Gatekeeper
3
What does PPE stand for?
Personal Protective Equipment
3
What’s the best form of theft prevention in retail?
Great customer service
4
True or False: AP is allowed to physically restrain shoplifters.
False: NO AP or any other colleague is to physically restrain a shoplifter.
4
How many dollars were raised by NL AP community initiatives in 2025?
M/C
a) $1785
b) $3209
c) $2261
d) $3447
4
What should you do if you find a security tag on the floor?
Notify AP and return the tag to the department managers office.
4
True or False: Emergency exits can be temporarily blocked if stock needs to be moved.
False - Under no circumstances should an emergency exit be blocked.
4
If you suspect theft but do not want to be involved or identified in an investigation, what should you do?
Call the Integrity Action Line 1-800-525-7868
5
True or False: AP is allowed to remove an individual from the store.
False. AP is only able to support SM, ASM and MOD's while an individual is being asked to leave.
5
How many apprehensions were made in all NL Dominions in 2024?
M/C
a) 862
b) 945
c) 978
d) 786
5
Who can unlock a cart stopped by Gatekeeper?
M/C
a) SM/ASM/MOD
b) AP
c) UAPP
d) All of the above
5
If a customer or colleague is injured, what should you do?
M/C
a) Call SM, ASM or MOD.
b) Stay with the injured person.
c) Complete an incident form.
d) All the above
5
Name a high theft category/item.
Meat
Appliances/Housewares
Razors/Toothbrushes
Toy Sets