Word used to describe touchpoints that are essential to the Customer Experience.
What is a "critical" touchpoint?
100
Our largest expat client based in Germany.
Who is Continentale?
100
They built our Claims Management System.
Who is NIS?
100
Our clients client with the most SLAs in place.
Who is CIBC?
100
Housed in the Green Building
Who is IS?
200
Simplicity, Professionalism, Compassion
What are our Customer Experience attributes?
200
Head office is located in St.John's Newfoundland.
Who is Johnson Inc. ?
200
Our new US payment provider that pays health providers electronically.
What is Payspan?
200
One of the two official Global Excel slogans.
What is "Partners for You. Partners for America" or "Cost Containment Done Right"?
200
Is the largest team at Global Excel.
What is Primary Assessment?
300
This coffee giant spent less than $10 million on advertising from 1987 - 1998 but grew by 2,000 locations, largely based on word of mouth recommendations.
Who is Starbucks?
300
Their slogan is "Brilliant Service"
Who is RSA Travel Insurance Inc. ?
300
Global Excels number one provider in bill charges.
Who is Florida Hospital Medical Center?
300
Acronym is TSF
What is Telephone Service Factor?
300
Main user of the IEX Total View software.
Who is Workforce Management?
400
Location of the Los Colinas fountain described in the Taxi Cab story, from the very first Customer Experience training.
Where is Dallas Texas?
400
This corporate client offers group emergency travel medical insurance to the Canadian Kennel Club.
Who is the Chartis Insurance Company of Canada?
400
Are basically the only two types of policies that we administer.
What are Emergency Travel and Health?
400
Our current claims documentation retention period.
What is 4 years?
400
They ultimately get the most compliments. (As well as the most complaints.)
Who is Quality Management?
500
Car company quote: “What we make people feel is just as important as what we make”
Who is BMW?
500
This Verspieren group was the major sponsor for the 2012 French Open.
Who is BNP Paribas?
500
Acronym is CMS
What is Centers for Medicare and Medicaid Services?
500
English, French, Spanish and German.
What are the official business languages of Global Excel?