Entry
True or False: You should be greeting every patron as they come into the facility.
True
A patron checked out basketball #3 but brought back #16. What should you do?
Tell them that they need to go back and try to find the correct basketball.
What icon do you click to mark an item as damaged?
The wrench icon
What are patrons not allowed to bring into the facility?
Scooters, skateboards, bikes, anything with wheels
A patron asks for size 8.5 climbing shoes. How is 8.5 listed in the system?
8x-1
Where can you go if an item isn't showing up in Fusion?
the "manage" tab
What should you do if a patron swipes in and they are suspended?
Send them to the front desk
True or False: It is okay to leave EQ unattended while you go to the bathroom.
False, it is NEVER okay to leave EQ unattended. You should ask a manager to cover for you.
Where can you find the "sales" tab?
At the top of the screen
What should you do if there is a note on someone's account?
Ask them to wait while you look at the note, then decide whether or not to let them in vs send them to the front desk
How should racquets be hung?
By the frame
How do you print a tender summary?
Go to sales, press the caret key, click you name
A patron has a climbing and bouldering membership, but they do not have any other membership on their account. Should you let them in?
No, send them to the front desk to purchase a valid membership.
What should you do with damaged equipment?
Mark that it is damaged in Fusion then place it on the damaged shelf.
How do you view a note on someone's account?
click on the speech bubble on the right side of the screen