Take 3
You can use this approach to "check-in" with all players and better understand their situation.
TAKE 3
Joe tells you.." I was this close to blocking my apps, but I’m back baby! This win is what I needed.”
Joe
Slots were once known as this
What is "One Armed Bandit"?
The first lottery in Ontario was called this
What is Wintario?
The more money you put into a slot machine, the closer it gets to hitting the jackpot
FALSE
This TAKE 3 step is about noticing what a player says or does during an interaction.
Take a Sec and Check
True or False
When you Take a Sec and Check, the customer's words tell you everything you need to know.
Whether you’re interacting in person, by phone, or by email, pay attention to the cues available to you, such as tone, wording, hesitation, or observable behaviour.
This determines wins and losses on all slot machines
What is the random number generator?
This company invented the very first electronic slot machine
What is Bally?
The best poker hand is a "Royal Flush"
TRUE
You say, “You mentioned you’re spending too much on tickets. Would you be open to sharing more?” This is an example of
a)Take a sec and check
b)Take time to listen and talk
c)Take care and share
Take Time to Listen and Talk
Mia- "I need this prize to pay rent. I already spent my rent money on tickets, but my partner thinks I only buy one now and then.”
What warning signs do you notice?
Mia
- Spent her rent money on tickets
- Gambling is affecting essential expenses
- Hiding or possibly minimizing their gambling with their partner
The name of the first slot machine was called this
What is the "Liberty Bell"
in 1974 Canada's first lottery raised money for this event Hint: Many sports are involved and happens every 4 years.
What is the 1976 Montreal Winter Olympics?
Knowing a horse's track record can guarantee a winning wager
FALSE - Learning about a horse can help you decide who to bet on, but there's no way knowing the outcome of each race
Before sharing information or resources with a player, you should do this first...
Ask permission
“I was tempted to buy another pack, but I’d already spent what I planned.”
What do you notice?
The customer planned how much to spend and stuck to it, even when tempted to buy more.
TAKE 3 isn’t just about noticing concerns. It can also help you spot and reinforce Positive Play.
How do you know if a slot machine is "ready to pay out?"
There is no way of knowing, it's all random
In 1975 the province's first lottery was televised at this place in Toronto
What is the Ontario Science Centre?
Mel says, “I didn’t realize how much I was spending until I added up all my tickets.” Demo how you would use Take3
Sample:
1- Notice Mel is reflecting on their spending.
2- “It sounds like seeing how much you spent surprised you. Would you like to tell me more.”
3-“Would you be open to some information that might be helpful?”
Mei says “I do scratch-offs live online. I lose more than I win, but my fans love it.”
Mei recognizes that they lose more than they win, but their online audience is also influencing their continued play. This is something to notice and could be explored further without making assumptions.
A player won a jackpot on the machine I just left, if I kept playing, I would have won!
False, RNG's randomize potential outcomes so fast, there's no way of knowing what the results would be
What decade saw the first electronic slot machines?
What is 1960's?
Playing the same lottery numbers each week will increase your chance of winning
FALSE - Playing the same numbers can be fun, but doesn't influence what numbers will be picked