What you should do if you notice your colleague is checking Facebook on their phone during service.
What is "remind them that personal cell phone use during work time is against policy."
100
The amount of money it costs to fix missed punches on an annual basis.
What is "Approximately $20,000 a year"
100
Two of your colleagues are gossiping about why another associate called out for the day, and they try to bring you into the conversation. You should do this.
What is "remind them that it's not appropriate to talk about other people that way and walk away"
100
Our newest retail operation is located here.
What is "Goss"
100
A guest approaches you to tell you that we are out of coffee. Even though this is not your assigned area, you should do this.
What is "make the coffee"
200
This is the person you should tell if there is too much pepper in the beef stew.
Who is "The Chef"
200
These three Production Managers make sure that each Dining facility has the items that it needs every day.
Who are
"Cheryl, Gretchen, and Eric"
200
This is the day when Dining teams overlap and when most special meal events take place.
What is "Wednesday"
200
The number of Stars from the Green Restaurant Association that have been awarded to each Dining Hall and the Dairy Bar.
What is "three"
200
A guest has questions about the ingredients of a menu item and you don't know, what do you do?
What is "Radio the kitchen or ask the Chef?"
300
We should use this everyday tool to communicate important information among stations, not to complain about difficult guests or co-workers to each other.
What is "the radio"
300
You find a food product tag on the serving line that has some missing information-- what do you do?
What is-
"Alert the Dietitian, Manager, Supervisor, or Chef"
300
You and your co-worker disagree about who needs to take the trash out at the end of your shift. A good solution is...
What is "work out a rotating schedule"
300
Of the three concessions locations on campus, this one is a Zero-Waste facility.
What is "Wildcat Stadium"
300
You're walking from B lot on your way to work and a parent stops you to ask where the I.D. office is. You're not sure, what do you do?
What is "call the checker stand/supervisor for the answer; bring them to the info desk in the MUB; ask a student or staff member walking by etc..."
400
If your co-worker isn't doing their share of the work, you should talk to this person first.
Who is "the co-worker" first and then if that doesn't work, your supervisor.
400
Every station should be set and ready for lunch at this time.
What is "11am"
400
This is the term we use when people are having a difference of opinion about something. They are in ___.
What is "conflict"
400
We are opening this station in Holloway, after much success in Philbrook.
What is "Allergen-friendly" station
400
It's a Saturday afternoon. A student comes to the checker stand and says that they lost their i.d. and their finger won't scan. You would do this.
What is "take their name and feed them a meal" as well as advise them to report their i.d. as lost or stolen and to visit the i.d. office Monday morning for a new one.
500
The type of feedback we hope for and expect from our associates.
What is "honest and professional"
500
When you are paying attention to the serving size of an ingredient (i.e. 2 ounces) in a sandwich, we call it this.
What is "portioning"
500
The successful outcome of conflict is this.
What is "resolution or agreement"
500
Conferences and Catering won a NACUFs award for this sizzling event at the Music Hall, celebrating author Dan Brown's newest release.
What is "Inferno"
500
You notice that a student employee assigned to your station punched in at 5pm. It's now 7pm and you haven't seen him. You should do this.