What is the first required checkpoint in order for the EPR to flow?
Sales Engineering Complete box checked
100
Once you release a circuit to the customer, what status do you change the SR to so it will flow to Order Management?
Pending Complex OE
100
An Opportunity sits on hold for 3 months due to customer not ready, on the day of installation the install fails because construction is required. The opportunity goes to construction for 2 weeks and then is rescheduled and installed immediately. What due date reason should we use and why?
Customer Not Ready - longest delay
100
What are 3 reason why construction would put a CJ on hold?
ROE, Permit, Customer Not Ready
100
How do you set the original due date on a failed install?
Failed installation date + 60 days
200
How do you send an order back to CND QA after fixing an issue?
Add notes "issue resolved" and change the CND QA issue field to "none"
200
What are the 5 check points you must do when you receive a new order?
Assign yourself as Project Manager, populate due date, send welcome/intro letter, Q/C the order, populate opportunity follow up date for at least 2 weeks out
200
When do you change a due date reason?
When your due date has surpassed your original due date
200
What group is responsible for creating a CJ?
Market Development
200
What due date do we use when the customer is not ready and has no CRDD?
9/9/2099
300
What field is populated when CPE is ready to be installed at the customers premise?
Projected CPE Install Schedule Date
300
When does a PC populate the actual install date?
NEVER
300
What Due Date Reason would you use if you found out a node was over capacity and it had to be sent back for re-design?
Infrastructure Delay
300
How many days does construction have to complete a CJ when there's no coax or fiber in the building?
80 days
300
Once CNOC has been accepted, on a brand new DIA circuit, what does a PC do to 'release' the circuit to the customer; and where can you find it?
Send the DIA Activation Letter (template); On the SR under "Activity History"
400
What field triggers us to release a brand new circuit to the customer?
CNOC Acceptance Date
400
We have a customer with 3 sites, all receiving a Point to Point and requiring construction. The two spoke locations' construction completes before the hub, and the customer has asked for Project Billing. What status do we put the (2) SR's for the spoke locations in while waiting for the Hub to complete?
Active - Pending Additional Service Activation
400
We have a hotel that is adding our Guest WiFi service. The ECD was 9/10 and the work completed on 9/8 with an ODD of 9/20. PC reaches out to our vendor Clearview Wireless to schedule the install - they give us an installation date of 11/30. What is your due date reason?
Installation Date-Points not Available
400
What does POE stand for, and describe what it means
Point of Entry - construction has to pull fiber through one or more buildings to gain access to our customers property
400
Name 3 Video Products for our Hospitality Vertical
Pro:Idiom, Set Back Box, BHE, ATX, Vecima
500
What sections need to be completed before we can begin scheduling a PRI or SIP (over fiber or docsis)?
Customer has requested to upgrade their DIA from 10M to 50M. The CNO team has provisioned the existing ADVA to 50M. We contact the customer to let them know their bandwidth has been upgraded, but they don't want the billing to start until 10 days from your conversation because they need to fly their vendor in. What status do you place the SR in and what other field on the SR do you populate to ensure the DIA doesn't get released prior to the 10 days?
Active - Awaiting Billing Activation; Future Due Date field
500
It's the middle of January and a blizzard hits NYC. We have a CJ with an ECD of 1/6 but the work doesn't get completed until 3/10 because there's extensive clean-up, frozen conduit, etc. What is our due date reason?
Construction
500
Who is responsible for giving customer updates on constructions progres, and how often should they be contacting them.
Project Coordinator; every two weeks unless customer requests a different interval
500
What form do you use when contacting a PRI customer for the first time?