Products & Services
What credit card do we not offer?
Secured Credit Cards
Where is the resource page for loans located?
MyApps
What do you recommend?
ASU student opens his account with a deposit of $10,000 in checks.
Money Market
Savings Certificate
Financial Coaching
What did we introduce to the qualifier enhancement?
ID Verification - FIS
What does POA stand for?
Power of Attorney
Max loan financing term for auto loan
84 months
What do you recommend?
ASU Staff is making his monthly mortgage payment with no other loans with DF.
Wills/Trust
HELOC
Auto Loan
Refinance Mortgage
Financial Coaching
Credit Cards
What step do you initiate before running a QualiFile Advantage?
ID Verification - IDV
List 4 categories a member would need to be considered on-boarded
Checking
OLB
Mobile Deposit
Direct Deposit
Checking Transactions
Credit Card
E-Statements
Loan
Annual fee for HELOCs
$50 Annual Fee
Waived for Rewards+Members
If a student approaches you about credit cards, are you able to sell them the product?
YES!!
We aren't able to provide an incentive for credit cards salesTrue or False
Has there been an impact to CIP verification process?
YES
ID Verification - FIS has been added
When will Zelle stop allowing new users to register?
January 8, 2025
2 Documents required for Graduate Auto Loan Program?
1. Diploma or Certification of Completion
2. Offer Letter or Recent Pay Stub
What 2 lending products or services we can offer Business Owners?
Merchant Services
Business Credit Cards
Business Auto Refinance
Business LOC
Commercial Loan
QualiFile with Prequal and
QualiFile - Joint/Business/ASU/NAU Student
has changed to what verbiage ?
QualiFile Advantage
1. What does LSA stand for?
2. How much will DF contribute to this LSA?
1. Lifestyle Spending Account
2. $125 quarterly, $500 annual for FT
$62.50 quarterly, $250 annual for PT
1. What is the draw period of HELOC
2. What is the pre-payment term for HELOC
1. 10 years
2. 20 years
Total = 30 year loan
What do you recommend?
ASU Student just graduated and has Membership Savings, Free Checking, and Elan Credit Card.
Financial Coaching
Auto Loan
Power of Attorney
1. If ID verification comes back FAILED with clear fraud indicators, what is the next step ?
2. If ID verification comes back FAILED with NO fraud indicators, what is the next step ?
1. Stop account opening, provide Adverse Action Letter for declined account
2. Validate ID utilizing SupportPoint document prodcedure